---
title: Supervisor Account Menu
slug: contact-center/supervisor-account-menu
docTags: 
createdAt: 2025-10-21T10:56:31.751Z
---

The **Supervisor Account Menu** provides quick access to key administrative and personal settings such as changing extensions, switching campaigns, updating passwords, managing acronyms, viewing keyboard shortcuts, and sending error logs.

To access the **Supervisor Menu**, click on the **Supervisor Name Icon** located at the top-right corner of the Ameyo interface.

::Image[]{src="https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/yr8E2IhD_RMM-sMNPa-Ti-20260729-055727.png" size="40" width="170" height="257" position="center" caption="Figure: Supervisor Account Menu" showCaption="true"}

## Menu Options

### 1. Change Extension

**Purpose:**

Allows the Supervisor to switch to a different extension (workstation line) without logging out of Ameyo.

**How to Use:**

1. Click **Change Extension** from the menu.
2. A **Change Extension** pop-up appears.
3. Select the desired extension from the available list.
4. Click **OK** to confirm.

![](https://app.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/mmuh7IlUj-WJl2cMGkAmR_image.png "Figure: Change Extension Pop-up")

### 2. Change Campaign

**Purpose:**

Enables the Supervisor to switch between active campaigns or select multiple campaigns to monitor simultaneously.

**How to Use:**

1. Click **Change Campaign** in the menu.
2. The **Change Campaign** pop-up appears.
3. Select one or more campaigns to switch to.
4. Click **Apply** to confirm.

::Image[]{src="https://app.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/MmU68wAZLycxkpwYOiMNg_image.png" size="38" width="366" height="510" position="center" caption="Figure: Change Campaign Pop-up" showCaption="true"}

### 3. Change Password

**Purpose:**

Allows the Supervisor to change their account password securely.

**How to Use:**

1. Click **Change Password**.
2. Enter your **current password**.
3. Enter a **new password**, and then re-enter it for confirmation.
4. Click **Save** to update the password.

::Image[]{src="https://app.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/IEDyB4O4QZIXhS_oIaYIq_image.png" size="50" width="932" height="678" position="center" showCaption="false"}

### 4. Keyboard Shortcuts

**Purpose:**

Displays a list of fixed keyboard shortcuts available for Supervisors and Agents to perform quick actions, such as handling calls, muting, or toggling between screens.

**How to Access:**

- Click **Keyboard Shortcuts** from the menu to open the shortcut modal.
- Use the toggle switch to **enable or disable shortcuts**. (Shortcuts are enabled by default.)
- Shortcuts cannot be customized.

::Image[]{src="https://app.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/QrAZZodYAziNKnzXhuaX2_image.png" size="90" width="1032" height="1120" position="center" caption="Figure: Keyboard Shortcut Modal" showCaption="true"}

**Available Keyboard Shortcuts**

| **Action**                 | **Shortcut Key** |
| -------------------------- | ---------------- |
| Hold / Unhold Phone        | Alt + H          |
| Confer                     | Alt + C          |
| Transfer                   | Alt + T          |
| Mute / Unmute              | Alt + M          |
| End Call                   | Alt + E          |
| Dispose Call               | Alt + D          |
| Toggle Auto-Call           | Alt + 1          |
| Toggle Auto-Ticket         | Alt + 2          |
| Open Shortcut Modal        | Alt + ?          |
| Barge                      | Alt + B          |
| Snoop                      | Alt + S          |
| Whisper                    | Alt + W          |
| Force Logout               | Alt + Q          |
| Accept Call                | Alt + A          |
| Reject Call                | Alt + R          |
| Workbench ↔ Monitor Toggle | Alt + .          |

**Tip:**

Use the **search bar** inside the modal to quickly find a specific shortcut.

### 5. Manage Acronyms

**Purpose:**

Allows Supervisors to view campaign-level acronyms and create their own **personal acronyms**, which are visible only to them.

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**How to Use:**

1. Click **Manage Acronyms**.
2. To create a new acronym:
   - Enter the **short term** in the “Short Term” field.
   - Enter the **full form** in the “Full Term” field.
   - Click **Create** to save it.
3. To delete an acronym, click the **delete icon (🗑️)** next to it and confirm with **Yes** in the confirmation pop-up.

**Note:**

- Campaign-level acronyms cannot be deleted here.
- Supervisors can delete but not edit self-created acronyms.
- Campaign-level acronyms can only be managed from the **Manage** tab on the Supervisor screen.

### 6. Send Error Logs

**Purpose:**

Allows the Supervisor to report technical errors directly to the administrator with contextual screenshots for faster troubleshooting.

**How to Use:**

1. Click **Send Error Logs**.
2. A pop-up appears showing a system-captured screenshot.
3. (Optional) Enable **Include Screenshot** to attach it.
4. Enter a brief **description** of the issue.
5. Click **Send** to submit the report to the server.

This helps the Administrator diagnose and resolve system errors efficiently.

::Image[]{src="https://app.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/QCs4j04BMSERLhuoCG4J1_image.png" size="50" width="1638" height="1188" position="center" caption="Figure: Send Error Logs Pop-up" showCaption="true"}

### 7. Logout

**Purpose:**

Safely logs the Supervisor out of the Ameyo application.

**Important Notes:**

- The **Logout** option is disabled while the Supervisor is on an active call or chat.
- Logout becomes available only after the call or chat has been completed and properly disposed.
- Upon logout, all services stop, and the user is redirected to the login screen.

### 8. Last Login

Displays the **last login date and time** for the Supervisor account.

This helps track access history and user activity for auditing or security purposes.

**Summary of Supervisor Menu Functions**

| **Menu Option**    | **Purpose**                                       |
| ------------------ | ------------------------------------------------- |
| Change Extension   | Switch to a different phone extension.            |
| Change Campaign    | Select or switch between active campaigns.        |
| Change Password    | Update Supervisor login password.                 |
| Keyboard Shortcuts | View fixed key combinations for quick operations. |
| Manage Acronyms    | Create or manage personal shorthand terms.        |
| Send Error Logs    | Report system errors with optional screenshots.   |
| Logout             | End session and return to login page.             |
| Last Login         | View timestamp of previous login.                 |

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