---
title: Supervisor Login
slug: contact-center/supervisor-login
docTags: 
createdAt: 2025-11-03T04:24:55.579Z
---

Supervisors access the **Ameyo web-based interface** to monitor real-time operations and review historical performance data for the campaigns and processes assigned to them.

## Accessing the Login Page

To log in to Ameyo, open the URL provided by the Ameyo team (in the following format) in your web browser:

:::BlockQuote
\<PROTOCOL>://\<HOSTNAME\_OR\_IP>:\<PORT\_NUMBER>/app/#
:::

### Replace the following placeholders:

| **Variable**        | **Description**                                                                           |
| ------------------- | ----------------------------------------------------------------------------------------- |
| \<PROTOCOL>         | Either **HTTP** or **HTTPS**                                                              |
| \<HOSTNAME\_OR\_IP> | The **IP address** or **domain name** of the server where the Ameyo application is hosted |
| \<PORT\_NUMBER>     | **8888** for HTTP or **8443** for HTTPS                                                   |

::Image[]{src="https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/3wJE6Gcq06ziDTIIJDqiG-20260729-060238.png" size="90" width="1283" height="706" position="center" caption="Figure: Login Screen" showCaption="true"}

## [User Login & Single Sign-On (SSO)](docId\:YteRjCuYZCxNrHGf0mV0a)

Supervisors can log in using one of the following methods based on configuration and licensing.

### 1. Normal Login

- Enter your **User ID** and **Password** (provided by the Administrator).
- Click **Login** to access the Supervisor Console.

### 2. Login with SAML (Licensable Feature)

Click **SAML** to log in using your **SAML (Security Assertion Markup Language)** credentials hosted on your organization’s **Identity Provider (IDP)**.

SAML is an XML-based authentication framework that enables **Single Sign-On (SSO)** using a trusted third-party identity service, such as **Active Directory Federation Services (ADFS)**.

:::BlockQuote
**Cloud Support Limitations**
:::

- Ameyo public cloud supports up to **800–900 concurrent SAML logins**.
- For higher concurrency (up to **10,000 simultaneous logins**), **OAuth-based authentication** is recommended.

### 3. Login with Google (Licensable Feature)

Supervisors can also log in using their **Google Account** through **Single Sign-On (SSO)**.

In this case, Ameyo credentials are not required — authentication is performed directly via Google.

- Click **Google** on the login screen.
- Select your Google account to authenticate.

:::BlockQuote
**Important Notes:**
:::

- **SAML** and **Google Authentication** are **licensable features**.
- These must be **enabled and configured** by the Administrator from the backend.
- If licenses or configurations are not available, these options will **not appear** on the login screen.

## Post-Login Behavior

After successful authentication, the **Supervisor Home Page** is displayed.

If the Supervisor is assigned to a **Voice Campaign**, an **Extension Selection** pop-up will appear before accessing the console.

### Selecting an Extension

1. From the **Select Extension** drop-down, choose the desired extension type:

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:::Paragraph{listStyleType="disc" indent="2"}
**Softphone**
:::

:::Paragraph{listStyleType="disc" listStart="2" indent="2"}
**Physical Phone**
:::

:::Paragraph{listStyleType="disc" listStart="3" indent="2"}
**WebRTC**
:::

2. &#x20;**Softphone** is selected, an additional field appears prompting for the **Phone Number**.

::Image[]{src="https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/2nd_-CfqWfCb0xgLvtXdA-20260729-060238.png" size="90" width="878" height="148" position="center" showCaption="false"}

3. Enter the number and click **Next** to proceed.

:::BlockQuote
**Tip:**
:::

:::BlockQuote
The system saves your last-used extension configuration for quicker logins in future sessions.
:::

## Licensable Features in Ameyo

Throughout this manual, the term **“Licensable”** indicates features that require a specific license to be visible and accessible within the user interface.

If the relevant license is **not activated**, those features will **not appear** in the Supervisor’s interface.

✅ **Summary**

| **Feature**                  | **Description**                                                                |
| ---------------------------- | ------------------------------------------------------------------------------ |
| **Normal Login**             | Log in using standard Ameyo credentials.                                       |
| **SAML Login**               | Enterprise SSO using Identity Provider (e.g., ADFS).                           |
| **Google Login**             | SSO using a Google account.                                                    |
| **Licensing**                | SAML and Google authentication must be licensed and configured.                |
| **Voice Campaign Extension** | Supervisors must select an extension before accessing voice campaign features. |

***