---
title: System Configuration
slug: contact-center/system-configuration
docTags: 
createdAt: 2026-01-27T11:53:09.967Z
---

This is the most critical section for initial setup, divided into four main tabs: Process, Settings, Table, and QA Parameters. Administrator can configure system level settings through this tab.

- [Process](docId:2-O7Q7QZ-Ku7ytWR5ZBvl)
- **Settings**
  - [Settings Tab](docId:2-O7Q7QZ-Ku7ytWR5ZBvl)
  - Ticket Settings
  - Mapping Policies
- **Table**
  - Table Definition
  - Agent Table Definition
  - Mapping Policies
  - Filter
  - Filter Groups
- **QA Parameters**



## CRM Configuration

You have to configure the CRM before proceeding to setup the system, process, and other settings.

:::hint{type="info"}
Please refer to the Installation and Configuration Guide for Ameyo to know the steps to configure CRM.
:::



## System Settings After Creating Campaigns

Some System Settings are available only after creating the different types of campaigns. Refer to the following  to know more.

- [System Settings after creating Campaign](docId\:B8ZRbs92jCGqdpV69EvAy)