---
title: System Smart View app
slug: contact-center/system-smart-view-app
docTags: 
createdAt: 2025-11-11T10:24:59.065Z
---

Use real-time system visibility to optimize your workforce instantly

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##

![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/jvHeeGGh9yZeJiBzj_0G8-20251120-050135.png)



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:::Tab{title="Description"}
## What is this App ?

The System Smart View App (also known as **Smart User App**) is an administrative dashboard for Ameyo that provides real-time, comprehensive insights into contact center performance. It aggregates user summaries, login statistics, and agent activity into a centralized interface accessible by Administrators, Voice-Admins, and Supervisors.

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## Why Use This App?

The app resolves fragmentation by delivering a **centralized, system-level view** of all agents and users, rather than isolated campaign views. Benefits include:

- **Centralized Visibility:** Monitor all users across the entire contact center.
- **Role-Based Breakdown:** Quickly distinguish active supervisors, agents, and admins.
- **Real-Time Status:** See workforce states instantly, optimizing staffing and resource allocation.



## Who is this App for?

This app is for Supervisor and Adminuser role. 



## Impact & Key Benefits

- **For Admins and Voice-Admins:** Instant assessment of system load and user concurrency.
- **For Supervisors:** Real-time agent availability views for efficient workforce management.
- **For Business:** Improved resource utilization by identifying idle times and breaks at a macro level.



## Prerequisites

Before installing, please ensure you meet the following requirements:

- **Ameyo Version:** 4.2 or higher.
- **App Manager:** You must have the **Ameyo App Installer** configured. See [App Manager](docId:9neB8hyrrdfsYqZbz7NGg) documentation.
- **User Role:** IT Administrator or Voice-Admin access.



## Summary

The **System Smart View App** centralizes operational visibility across Ameyo's contact center environment, streamlining workforce management and proactive decision-making for administrators and supervisors alike.
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:::Tab{title="How to Install and Configure"}
## Installation and Setup

1. **Download **the app from the link given above. (File format- .aaex)
2. **Upload** the App in the Ameyo admin panel. Follow the steps given below:

- Log in as an Administrator.
- Navigate to **App Manager** (App Configuration in System tab).
- Upload the .aaex file downloaded from the link given above.
- Wait for upload completion and then configure the slot mapping as follows:

* [ ] Map the app to display in user interfaces for specific roles:

| **Role**             | **Slot Name**                        |
| -------------------- | ------------------------------------ |
| Administrator (Omni) |  Top Bar Gloabal (for version 4.11+) |
| Supervisor           | Top Bar Global (for version 4.11+)   |
| Voice-Admin          | Top Bar Full Page (from v4.13+)      |

3. Select the process in which you want to enable this app (app visibility) and save the configurations done.

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4. **Verify Installation: **Log out and log back in as a Admin/Voice admin, Supervisor and check if the app is available under their defined slots/location on their respective interface.

For Voice Admin, it is available in top bar full page, as follows:

::Image[]{src="https://app.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/vy8SK66D023lXLkXquyXC_image.png" size="90" width="2930" height="1160" position="flex-start" showCaption="false" indent="1"}

For Supervisors and Omni Admin, it is available as follows:

::Image[]{src="https://app.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/uVDtj6VkvbAEVrkRyzDWQ_image.png" size="90" width="2934" height="1360" position="center" showCaption="false"}

## Dashboard Overview/ Key Insights provided:

- **User Summary (top left):** Aggregated counts of users in states like Total Users, Logged In, on Break, on Ready state, On Call, and Idle (ready but not on call).
- **User Logged In Summary (top right):** Detailed breakdown of user's status segmented by roles such as Administrator, Supervisor, and Agent.
  - Total / Logged In per role
  - Available / Break / On Call / Idle counts per role
- **Agent List (Bottom Section):** A list of all logged-in agents showing their current status and activities.
  - Status and role
  - Note: Displays all users including Admins and Supervisors by default.



## Support and Troubleshooting

- Validate slot mappings match your Ameyo version and roles.
- Check user privileges and role assignments for app access.
- For issues with real-time data or display, check service status and review logs.
- Contact Ameyo support with detailed error descriptions if prob
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