---
title: Voice Blast Campaign
slug: contact-center/voice-blast-campaign
docTags: 
createdAt: 2025-09-28T14:51:04.074Z
---

# Overview

A Voice Blast Campaign is a specialized outbound campaign designed to deliver a pre-recorded audio message to a large list of contacts simultaneously. It is a form of automated, one-way communication that does not typically involve live agent interaction.

# How It Works

An administrator sets up a Voice Blast campaign using a quick-start guide. This involves uploading a lead list and an audio file. The campaign then uses a Fixed Pacing dialing mode to call all the numbers on the list at a constant rate. When a call is answered by a person or an answering machine, the system plays the pre-recorded audio message and then disconnects.

## Prerequisites

- A lead list must be available.
- A pre-recorded audio message must be available in a supported format.

## Configuration Steps

- Campaign Setup:
  HUMAN REVIEW NEEDED: The configuration is not done through standard menus but by following a specific guide, which requires review.
  - **Location:** Administrator > System > Quick Startup Guides
  - **Action:** Follow the **Quick Startup Guide for Voice Blast Campaign** to correctly configure the campaign, lead list, and audio prompt.

# Use Cases

- **Public Service Announcements:** A local government sends a voice blast to residents about an upcoming road closure or a weather emergency.
- **Appointment Reminders:** A clinic sends an automated call to remind patients of their appointments for the next day.
- **Promotional Alerts:** A retail store sends a voice blast to its loyalty members announcing a major one-day sale.

# Benefits

- **Efficient Mass Communication:** Provides a fast and cost-effective way to deliver a consistent message to a large number of people.
- **Agentless Operation:** Frees up live agents from the repetitive task of delivering simple, informational messages.
- **Guaranteed Message Consistency:** Every recipient hears the exact same pre-recorded message, eliminating the risk of agent error or variation.

# Limitations

- Voice blasting is often subject to strict regulations (e.g., TCPA). It must be used responsibly and in compliance with all applicable laws.
- As a one-way communication channel, it does not allow for customer interaction or questions.