---
title: 3. Work
slug: conversation-intelligence/3-work
docTags: 
createdAt: 2026-10-21T07:29:46.642Z
---

**Target audience:** QA analysts, Supervisors, Agents, Admins

**Description:** Day-to-day work in the **WORK** menu: reviewing analyzed interactions, reading AI insights, managing disputes and score edits, running test evaluations, and exporting reports.

Each page below follows the same pattern: a **page map** (what the screen is and what is on it), a **feature hub** where rules or roles need explaining, and **tasks** with step-by-step instructions. Pages appear in your menu only when your role and account allow them; see [2.4 Navigation map](https://docs.exotel.com/conversation-intelligence/2-getting-started#24-navigation-map).