---
title: 3.4. Leaderboard
slug: conversation-intelligence/34-leaderboard
docTags: 
createdAt: 2026-10-24T05:15:08.862Z
---

**Path:** WORK › Leaderboard · **Who:** Agent, Supervisor, Admin

## Page map

The Leaderboard ranks agents by their average quality score for a selected period.

| Region / control                       | What it does                                                                                             |
| -------------------------------------- | -------------------------------------------------------------------------------------------------------- |
| Period selector                        | **Last Day**, **Last 7 Days**, or **Last 30 Days**.                                                      |
| Podium                                 | The top three ranked agents for the period.                                                              |
| Full leaderboard table                 | **Rank**, **Agent**, **Change**, **Quality score**, and **Interactions** for each ranked agent.          |
| Count line                             | How many agents are ranked and not ranked in the period, and the minimum interactions needed to qualify. |
| **Not yet ranked** (Supervisor, Admin) | Expandable list of agents below the minimum; load more in pages.                                         |
| Download (Supervisor, Admin)           | Download every ranked and not-yet-ranked agent as **CSV (.csv)** or **Excel (.xlsx)**.                   |
| Refresh                                | Reload the leaderboard.                                                                                  |

**Columns**

| Column        | Meaning                                                                                                                           |
| ------------- | --------------------------------------------------------------------------------------------------------------------------------- |
| Rank          | Position in the period. The top three are highlighted gold, silver, and bronze.                                                   |
| Agent         | Agent name and secondary detail. A streak badge shows how many continuous days the agent's score trended upward.                  |
| Change        | Places the agent's rank moved up (+N) or down (−N) since the previous period (last day). "-" means no previous period to compare. |
| Quality score | The agent's average quality score across all interactions in the period.                                                          |
| Interactions  | Total interactions for the agent in the period.                                                                                   |

## Feature hub

- **Ranking eligibility:** An agent must have a minimum number of evaluated interactions in the period to be ranked. The page shows the minimum, for example: "Note: minimum N interactions are needed to qualify for ranking."
- **What Agents see:** Your own row is highlighted and marked **You**. The count line shows your rank, for example "You are #4 of 120 ranked agents." If you have fewer than the minimum interactions, a notice tells you how many you need to be eligible.
- **What Supervisors and Admins see:** The table lists the top 20 ranked agents. Expand **Not yet ranked** for agents below the minimum, or download the full list.
- **Empty states:** "No agents to rank" (no agents on the account), "No interactions …" (no evaluated calls in the period), or "Nobody is ranked yet" (every agent is below the minimum). Try a longer period.

## Tasks

### Check your rank (Agent)

1. Go to **WORK › Leaderboard**.
2. Choose **Last Day**, **Last 7 Days**, or **Last 30 Days**.
3. Find your highlighted row, or read your rank in the count line above the table.

### Download the leaderboard (Supervisor, Admin)

1. Go to **WORK › Leaderboard** and choose the period.
2. Click the download icon and choose **CSV (.csv)** or **Excel (.xlsx)**.

The file includes every ranked and not-yet-ranked agent with rank, username, email, change, quality score, streak, interactions, and status.