---
title: 3.6. Test Evaluation
slug: conversation-intelligence/36-test-evaluation
docTags: 
createdAt: 2026-10-24T05:15:15.775Z
---

**Path:** WORK › Test Evaluation · **Who:** Supervisor, Admin

## Page map

Use Test Evaluation to test a new Quality Profile before going live, or to analyze an offline batch of recordings that was not processed automatically. The page lists your test evaluations; open one to see row-by-row results.

On free plans, test evaluation limits (audio minutes and text words) are shown to Admins in **Usage & Limit**, in the footer of the left navigation ([chapter 7](https://docs.exotel.com/conversation-intelligence/7-usage-policies-and-support)).

## Tasks

### Run a test evaluation

1. Go to **WORK › Test Evaluation**.
2. Click **Create Test Evaluation**.
3. **Configure:**
   - **Name:** Give the test a unique name (for example, "Oct Sales Audit").
   - **Select Profile:** Choose the Quality Profile to test.
4. **Upload data** (enter the name and profile first):
   - **Excel upload:** An `.xlsx` file with publicly accessible Recording URLs or Text URLs, plus any metadata to associate with the calls.
   - **Audio upload:** `.mp3` or `.wav` files for audio analysis.
   - **Text upload:** `.txt` or `.pdf` files for text analysis.

:::Paragraph{indent="2"}
The upload area shows the file size and file count limits.
:::

5. **Monitor progress.** Files are processed in real time. You do not need to wait for the whole batch; open the evaluation to see results as they arrive.
6. **Review outcomes:**
   - **Completed:** All files processed successfully.
   - **Partial Success:** Some files failed (for example, invalid audio links). Filter to view only the successful analyses.

If a run shows Partial Success or Failed, see [Troubleshooting](https://docs.exotel.com/conversation-intelligence/8-troubleshooting).

### Export test evaluation results

Click **Export Report** on the evaluation. The same three-step **Configure New Job** drawer used for one-off exports ([3.11](https://docs.exotel.com/conversation-intelligence/3-work-operational-workflows#311-export-a-report-once)) opens, with the job name pre-filled. Choose the file format and destination connector, confirm the output fields, and click **Create Job**. Choose **Email Me** as the destination to receive the report as a download link in an email to your verified address.