---
title: 7. Help & Support
slug: conversation-intelligence/7-help-and-support
docTags: 
createdAt: 2026-10-21T07:29:45.517Z
---

**Target audience:** All users

**Description:** The utilities in the footer at the bottom of the left navigation — **Usage & Limit**, **Policy**, and **Help and Support** — and the CQA policy documents: the Password Policy and the Data Retention Policy.

Agents and Supervisors do not see Usage & Limit or Policy in the footer of the left navigation. Everyone can read the policy documents in this chapter.

***

**Path:** **Help and Support**, in the footer of the left navigation · **Who:** All users

Click **Help and Support** at the bottom of the left navigation to open the in-app help panel. It opens over the page you are on, so you do not lose your place.

**Before you contact support**

- Check [Troubleshooting](https://docs.exotel.com/conversation-intelligence/8-troubleshooting) for common problems and fixes.
- For setup questions, start from [2.1 Choose your path](https://docs.exotel.com/conversation-intelligence/2-getting-started#21-choose-your-path).

**Contacting CQA Support or your Customer Success Manager**

Contact CQA Support or your Customer Success Manager (CSM) for:

- Problems that Troubleshooting does not resolve.
- Pages that are missing from your menu.
- Cap changes, custom roles, and custom dashboards.

To get a faster answer, include:

- Your tenant name.
- The **Interaction ID** for problems with a specific call.
- The job name and run time for problems with an import, export, or report.
- The `request_id` from the response for API errors ([6.3 Response envelope](https://docs.exotel.com/conversation-intelligence/6-api-reference-guide#response-envelope)).

Never send passwords or API keys to support.