Working with Recording Options in the Voicebot Applet

voicebot applet now allows you to record live conversations between your bot and customers for quality monitoring, compliance, or training purposes you can configure recording behaviour directly within the applet under the “record this?” option common use cases compliance audits maintain proof of consent and adherence to regulatory standards quality monitoring evaluate bot performance, tone, and speech recognition accuracy training and optimization use call recordings to retrain ai models and improve conversation design dispute resolution retrieve exact customer bot interactions for support and verification how to enable recording open your voicebot applet in app builder in the advanced settings section, enable the toggle record this? once enabled, you’ll see two additional configuration fields recording channels single – captures a mono recording (both streams mixed) dual – captures each participant’s audio on separate channels for detailed analysis recording format mp3 – standard quality (default, 8 kbps) mp3 hq – high quality stereo (32 kbps/channel) raw – uncompressed audio for advanced analytics or machine learning models note hq and raw recording options are available only for accounts where the high quality recording feature is activated if you don’t see these options, please reach out to your account manager or email hello\@exotel com