---
title: Category Mapping - Gen AI Bot
slug: intelligent-chat-agent/category-mapping-gen-ai-bot
docTags: 
createdAt: 2025-09-29T06:37:13.846Z
---

# Feature Overview

This feature introduces **node-level visibility** and **category mapping** for GenAI (Bot Mandate) nodes in Chatbot Analytics.

With this feature:

- Each **Bot Mandate Subgoal** is tracked individually under *Most Frequent Questions, Least Frequent Questions & Unanswered Frequent Questions*.
- **Category Mapping** ensures Bot Mandate nodes appear in *Category-wise Usage* charts, alongside Workflow (NLP) nodes.
- Businesses gain a **complete view of bot performance** across both Workflow and GenAI nodes.

# How to Use This Feature

## Creating or Editing AI Agent Nodes

1. Log in to your Chatbot console and select the Bot where Gen AI is enabled.
2. Navigate to **Flow Builder, go to AI Agents from the LHS navigation bar.**
3. **Create a Subgoal node**.
4. Enter a **Node Name** *(mandatory)* - This will appear in Analytics.
5. Select a **Category** *(mandatory)*:
   - Choose from the dropdown list of existing categories, or
   - Create a new category on the go.
   - If unsure, select **“Others.”**
6. Add the **Objective** to the Subgoal of that node.
7. Click **Save.** The system will not allow saving if the Node Name or Category is missing.

![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/ADFqYXUBYWqBwgflVFRXk-20260729-060631.png?1757674916)

## Viewing Analytics

Node-Level Analytics

1. Go to **Chatbot Analytics - Questions Section**.
2. You can now view **Most Answered, Least Answered, and Unanswered Questions**.
3. Counts for **all nodes** (Workflow + GenAI) are displayed, with Bot Mandate nodes tracked individually.

![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/RuBbkFCTfsbgxB5TN3ZQW-20260729-060632.png?1757675007)

Category-wise Usage

- Navigate to **Chatbot Analytics - Category-wise Usage**.
- View combined counts of Workflow + GenAI queries, broken down by categories.
- Uncategorized nodes are automatically grouped under **“Others.”**

![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/v0bYqNjw9hjS8lRFwt7Xx-20260729-060633.png?1757676195)

### Best Practices

- Using clear, descriptive names for Nodes makes analytics easier to interpret.
- Always assign a Category (mandatory field). If unsure, use “Others.”
- Regularly review analytics to optimize prompts and improve GenAI accuracy.
- Compare normal Workflows vs Bot Mandate performance to guide the transition toward GenAI-first bot design.