---
title: Flow Builder (v7)
slug: intelligent-chat-agent/flow-builder-v7
docTags:
createdAt: 2025-10-01T08:34:26.045Z
---
**Manage intents**
| Feature Name | Definition |
| ------------------ | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Manage Intents | A list of all intents in the ChatBot are displayed on this page. Admin can also search for intents based on their categories. New Intents can be added in the ChatBot by clicking on the “Create Intent” buttonFine tuning - This can be fine tuned. |
| Intent Category | We can assign an intent to a particular category to club together similar intents. |
| Training questions | We can add training questions for the specific intent for the best possible match using **ChatGPT** |
| Bot response | Edit the bot response for the specific intent. Can also add images, pdfs, tables, videos and link cards in the bot response. This can be fine tuned. |
| Response widgets | Admin can directly add the following widgets in bot responses:
\* Calendar Picker
This widget will ask for date and/or time inputs from the user in the bot response.
\* Radio Button
This widget will allow user to select an option from a list of options
\* Check Box
This widget will allow user to select multiple options from a list of options
\* Drop Down
This widget will allow user to select an option from a drop down
\* Video Recorder |
- This widget will allow users to record a video and send it as a response to the bot
- Range Slider
This widget will allow user to provide an input within a defined range
\* File Attach
This widget will allow users to attach several files such as documents (.pdf, .doc), images (.png, .jpeg, .jpg), compressed file (.zip), video file (.mp4)
\* Create Form
This widget will allow users to fill a form created by admin. Integrate API dynamically.
\* Phone Number
This widget will allow users to fill in Phone number. Integrate API dynamically. |
\| Channel | We can use the same intents in multiple channels |
\| Quick recommendations | This functionality can be used when you want to display intent post bot response of invoking any intent. Quick recommendations can be shown either in a menu format or in a button format. |
\| WhatsApp Menu Format | Add menu for WhatsApp bot |
\| Campaign Links | The admin can create a campaign link for a particular intent which can then be used for promoting certain web pages by making the users land on the specified web page and triggering the selected intent. |
\| Manage Intent Filter | Users will be able to filter by channels/ type/ category of intent. |
The admin can modify the content inside the bot. The admin can create new intents, edit intents to add/change/delete user journeys.
- Manage Intents page
A list of all intents in the ChatBot is displayed on this page. Some small talk intents such as “Hey”, “How are you”, “Thank you” and more are readily available in this list and can be enabled or disabled as per business requirements. Admin can also search for intents based on their categories.
Creating intent The Edit intent page along with all the configurations for an intent is the most used part of our product. The page has been revamped with enhanced UI and UX features.
This is visible under Chatbot Console Login > Home Page > Bot Settings> Manage Intent > Click on any Intent or “Create Intent” and the revamped console can be seen.
The new intent page is divided into 3 parts, with the right hand side panel consisting of the configuration settings. Notice that the page is not refreshed for saving any settings henceforth.
The Bot flow structure gets a drag and drop feature where the node( intent) can be created easily and a flow is generated within minutes. In addition, A bot preview feature is given with all the details how the bot would look when these responses are called. Refer to the working of the feature below:
To get a complete understanding of the creating an intent follow the document here: Edit intent page revamp: Detailed document
**Bot response - PDF**Providing option for console users to upload PDF files in bot response.
This is visible under Chatbot Console Login > Home Page > Build Bot > Manage Intent > Create/ Edit Intent > Bot response > Files > **PDF**
Users will be able to upload PDF file(s) in the bot response. This will be applicable for Web & WhatsApp Channel Bots only. The max size of the allowed pdf depends on the file size set in bot level settings.
To upload a PDF file user simply needs to drag & drop the file or select file from their system. Alternatively, users can also add a pdf file link to upload the file. Users can also rearrange the order of the PDF or open the file uploaded in a different tab. To delete the file, simply click on the “x” icon provided.
The functionality is also available for **Create bot with excel > FAQs using Excel**. A new column “PDFs (Separate every pdf url with “$$$”)” with a new template.
**For the Configure Bot > Export & Import Intents:**Export as JSON or ZIP: In the JSON file, the section “easychat\_botresponses" should have a “PDF” object as well so that the same can be added while importing it as JSON or ZIP.
Export FAQs as excel: A new column is added as “PDF” where the link of the uploaded pdf will be added while exporting the bot.
In API Tree, a new variable has been added to provide the functionality to add the PDFs in bot response for Web and WhatsApp channels.
Refer to the working of the feature below:
Integrate variation generation with ChatGPTGenerate variations for intent using ChatGPT.
This is visible under Chatbot Console Login > Home Page > Build Bot > Manage Intent > Create Intent > Intent Name & Training Question > Add Intent Name > Click on “Generate variations by ChatGPT”
Integrate variation generation with ChatGPT has been implemented for the following features in console\:Generate variations from the console (Edit intent page)Create FAQ With ExcelCreate Flow with Excel
Refer to the working of the feature below:
This is applicable for the old view as well. Bot response type - PDFORSwitch to Old View: New Intents can be added in the ChatBot by clicking on the “Create Intent” button. Clicking on this button will redirect users to a new page. On this page, users can add intent name, variations of intent names, bot response, category of the question and create a user journey in “flow structure” by creating child intents.
*It should be noted that a user journey(flow) can also be created by clicking on the ”Make Flow” button and uploading an excel file with the user flow details. *
##
*It should be noted that the user journey can be edited by right clicking on the flow structure. Users can copy/insert/delete any node from the existing tree.*
*Incorporated emoji in Bot response.*
A dedicated field is added to configure the voice responses separately for each intent.
To configure : This is visible under : Chatbot console > Build Bot > Manage Intent > Select the Intent > Bot Response > SSML Response
Prerequisites for the user :
1. Users need to create an Intent and add the response they need in the Text Response field which will be the same as the SSML response by default.
2. They need to configure the TTS Voice Settings as per their requirement for the Chatbot in the Text To Speech Settings section present in the Configure Bot >> Integrate Channels under the Voice channel.
3. If Users do not need any different voice modulation than the Voice setting configured then they can just add a Text only response without any SSML tags.
4. They can preview and listen to the speech style on the respective Provider's pages and then configure these settings by testing them.
Please note: Users can later change the response under the SSML response field if they need the Voice Bot to speak it out differently.
If users need a certain specific speech style on certain intents or on some lines in the text response, they will be able to add their own SSML tags and configure the response. The generic settings will be present but they can add a custom SSML layer on the responses as shown below.
TTS provider name on the top of the text field to make sure which current provider is selected in the settings.
Refer the below shown demo for better understanding
**Please note : (Limitations) **
1. Users need to change the configurations of the Speech in the TTS settings present in the Integrate Channels section under the Voice channel as per the requirement, or else the default style will be applied to the SSML responses.
2. If users does not configure the TTS settings and not add any custom SSML response in the field, then the bot will apply all the default settings to the SSML responses.
3. TTS for system-generated messages is not supported for now as these messages won't be used in the Voice bot.
4. We cannot add any validations on the custom SSML responses because there are limitations as we won't be able to control and validate a computer language.
- Fine Tuning of Multi-Languages
Previously languages were auto-generated from the Google translate APIWhich now can be fine tuned based upon the channels & intents.This is visible under
1. Manage Intents > Select the language of your choice
1. Within a particular intent
Select intent > Bot responses in the selected language
Auto-fix for Non Primary Languages in Intent Text, Cards, Table Response, when the primary language is edited, A warning would appear
"⚠️ A change has been detected on this intent, Would you like to auto-fix your non-primary languages for this intent?"
\[Ignore] \[Auto-fix]Note : If the user chooses to \[Auto-fix] - The corresponding D.B changes will be auto-generated. If the user chooses to \[Ignore] - The corresponding D.B will remain the same as before
## Add Icons For Intents
Providing an option in our ChatBot console to add icons to intents.
To configure :
To Enable/Disable Globally This is visible under : Chatbot > Configurations > Channels > Web > Other Settings > Enable Intent Icon
For Particular IntentThis is visible under : Chatbot > Manage Intent > Creating / Editing Intent > Intent Icon
Users will be able to upload icons by clicking on the "+" button or select one from our presets. Once uploaded a preview would be displayed. Also, a "x" button to remove the uploaded image is provided.
Refer the below shown demo for better understanding or Click Here
**Please note : (Limitations) **
1. File formats supported are .svg and .png.
2. Maximum file size allowed is 30KB.
3. The ideal dimension (pixel perfect) of the icon is 40x40 px.
4. The toggle to turn on Intent Icons in Web Channel by default will be enabled. If disabled, the Intent Icon card will not be available in the intent settings.
5. If selected from the present list, the colour of the icon will be as per the theme colour.
6. Users will be able to upload only one icon for a particular intent.
## Response Widgets
Admin can directly add the following widgets in bot responses:
- Calendar Picker
Users will have an option to select a single date/customized date and single value for time/custom value for time. Note : All PnCs are Possible in this widget. For further understanding please find the demo shown below.
- Radio Button
This widget will allow user to select an option from a list of options
- Check Box
This widget will allow user to select multiple options from a list of options
- Drop Down
This widget will allow user to select an option from a drop down
- Video Recorder
- This widget will allow users to record a video and send it as a response to the bot
- Range Slider
This widget will allow user to provide an input within a defined range
- File Attach
This widget will allow users to attach several files such as documents (.pdf, .doc), images (.png, .jpeg), compressed file (.zip), video file (.mp4)
- Create Forms
This widget will allow users to fill a form in the chatbot. While creating forms, the user can add multiple widgets like dropdown, radio button, checkbox, range sliders etc. Create a form widget. Enable the form allowed checkbox. A drop down of input type will enable the user to add the widgets.
All the data collected by the customers through form can be downloaded from the download reports module.
To configure **Phone Number in Form Widget **: This is visible under : Chatbot Console > Build Bot > Manage Intent > Select any Intent > Response Widget > **Create Form** Widget > Input type >** Phone Number**
A new addition (i.e **Phone Number**) to the input types in form widgets. Once the console user selects Input type as phone number they will have an option to select the default country code. Please Note: The **Default Country Code **selection option will be visible to the user only if they enable the previous option which is **Enable County Code**. Also, the default country code is set as **India**.
Remaining all the functionalities in the form widget for eg. Label Name, Placeholder Text, Reset, Optional field marking, Integrate API, Sync Preview, Update API Status will work as they work currently.
(Image attached below for reference)
**Form widget** with input type as **Phone Number **on bot side will be shown as given below:
For multiple cases where user enters an invalid input for eg. adding a smaller length of number/ longer than the ideal length of number/ invalid input error messages will be displayed accordingly. (Images attached below for a few such cases). Please Note: In the case of forms, validations will be done once the user clicks on submit.
**Console users **will be able to look up for the desired selection of the default country code using the search bar provided in the drop down. Please Note: Selecting this will replace the previous selection/ default country code set.
**Bot users **will be able to look up for the desired selection in the country code using the search bar provided in the drop down. Please Note: Selecting this will replace the previous selection/ default country code set.
Phone number entered will be available in the same format i.e along with the country code in Message History, Excel sheets downloaded.
This is also applicable for the livechat form.
## Phone Number Widget
An option to add a widget **Phone Number **with a country code for use cases where it is required to take such input from the end-user.Also, added **Phone number** as an independent field as an input type in the currently existing Forms Widget.
To configure **Phone Number Widget **: This is visible under : Chatbot Console > Build Bot > Manage Intent > Select any Intent > Response Widget > **Phone Number** Widget
Once the user selects the widget **Phone Number **they will be asked to enable country code. Enabling this, the console user will be able to set the default country code to be shown during input in the bot. Select the country code and click on save. As shown in the below image. Once this is saved, save the changes made to the intent. Please Note: The **Default Country Code **selection option will be visible to the user only if they enable the previous option which is **Enable County Code**. Also, the default country code is set as **India**.
**Phone number widget** on bot side will be shown as given below:
For multiple cases where user enters an invalid input for eg. adding a smaller length of number/ longer than the ideal length of number/ invalid input error messages will be displayed accordingly. (Images attached below for a few such cases).
**Console users **will be able to look up for the desired selection of the default country code using the search bar provided in the drop down. Please Note: Selecting this will replace the previous selection/ default country code set.
**Bot users **will be able to look up for the desired selection in the country code using the search bar provided in the drop down. Please Note: Selecting this will replace the previous selection/ default country code set.
**Highlights**Red Highlights are in cases where there is an error message shown.Green Highlights are in cases where there is a correct input.
**Integrate API Dynamically In Form Widgets **Providing a solution to allow our clients to integrate APIs and dynamically populate values inside Dropdowns, Checkboxes, Radio Buttons and Range Selectors, Input fields inside "Create Form" widget.
To configure : This is visible under : Chatbot > Manage Intent > Select Intent > Response Widgets > Forms
All dynamic fields should be individually configurable or they can be configured with dependencies. To map the dependencies, while creating a form section user needs to turn on "Dependent Field" toggle, which will then ask for a prior field Label, based on the value of which the api call in the current field would be done to populate values.
**Please Note : **While creating a form the first section won't have a dependent toggle. Following that, all added sections should have the dependent toggle.
While interacting on the bot if the user has completed a dependent journey and after that he tries to change the prior parent selection, all the child values will also get resetted.
Refer the below shown demo for better understanding
## WhatsApp Chatbot Menu Option in Console
Provided an option to add the Whatsapp Menu from the front end where the bot admin can create sections and add the child intent and quick recommendations within a section.
To configure: This is visible under Chatbot > Build Bot > Manage Intents > Intent > WhatsApp Menu Format
Console user needs to enable menu format which will provide an option to add sections. Please note: The number of Child intents + Quick recommendations should be greater than 3 and less than 11 irrespective of the number of sections.
The sync preview button will be in the disabled state unless and until the bot admin adds any section.
To add a section: Click on **+ Section which will open a modal as shown below.**
Users will have an option to add child intents(if exists for the intent) and main intents (Quick recommendations).Once the bot admin selects the intents, a preview will be available on the right.
Clicking on the added intent will redirect the user to the specific intent’s setting page. Users will be able to drag and change the order of intents/ recommendations added by clicking on the edit icon on the right top corner of individual sections.
Button title can be set in the intent > channels option provided. Applicable for both, main intent and child intent.
**Intent > Advanced Settings > API tree**The admin can add Intents + Quick recommendations via an API, however, the preview section will be available while using the bot.
**User Chat History**WhatsApp menu format will be available in the below-shown format.
Refer to the below-shown demo for a better understanding
**Please note : (Limitations) **This will only be available when WhatsApp is added to the channels.
**Campaign Links- **The admin can create a campaign link for a particular intent which can then be used for promoting certain webpages by making the users land on the specified web page and triggering the selected intent.
**Manage Intents Filter - **Users will be able to filter by channels/ type/ category of intent. This is visible under Manage Intent > Filter > Filter by Intent Type/ Category/ Channel
