Admin can customize the text for Failure and Authentication messages to be shown to the end-user when interacting with the bot. Also, the initial set of queries in the welcome message, recommended queries in a failure message that is to be shown to the user can be configured here.

Note : Available in both themes

For Web:The user can simply change the language using the icon provided at the top right corner of the bot window.

Previously languages were global settings and cannot be applied on channel level.Now they can be configured based upon channelsThis is visible under Configuration > Channel > Select the channel > Add language to your channel > Select the languages to be added

Enable Language Bot Auto Detection The language of the queries asked will be auto-detected in the bot and the response will be available in the detected language if the language is available in the Bot.

To configure : This is visible under ChatBot Console > Configurations > Channels > Web/WhatsApp > Add Language To Your Channel > Enable by clicking on the checkbox ( Enable Bot Language Auto Detection )

For Web:

If the language of the query invoked by the user is other than the currently being used language in the bot, and if that language is available in the Bot then a confirmation message in the same language as detected in the user's query to convert the language of the Bot will be provided.

If the user types "No" then the confirmation message on the language change will not be provided next time for the same session, instead the user will have to select the language from the dropdown to change the language and interface of the Bot.

Note: When clicked on Yes, only the Bot interface will change. The previous messages will remain as it is in the same language it was. The Bot will not refresh and load all the previous messages in the session.

If the Language detected in the user query is not available in the Bot then, then all the available languages in the bot will be displayed below.

Refer the below shown demo for better understanding or click here

For WhatsApp :

No confirmation will be provided to convert the bot language. A toggle 'Enable choose a language menu for customers with the welcome message' is provided in the Configurations → Channel → Whatsapp. (By default this will remain off).When the user types in the Language which is not available in the Bot, a message will be displayed as shown below.

Refer the below shown demo for better understanding or click here

Please note : (Limitations) Even if the "Enable choose a language menu for customers with the welcome message" is enabled and if the user queries in other languages then also the Bot will auto-detect the language and provide a response in the languages the user has queried (If the language is available).If there is only 1 selected language i.e. only English, then toggle would not be visible. If the user types/chooses “No” as an option while language change then a confirmation message to change language will not be provided in that session again.Django admin will be given an option to configure the tolerance of language detection based on the confidence level. The confidence level for any language is a score that determines the accuracy with which the engine translates a language and lies between 0 to 1. Using this option, Django admin will be able to configure the tolerance level upto which the bot will translate a language.

By default the confidence level would be kept at .75, i.e., if the confidence level for a language would fall below 0.75, the system will not auto translate that. If this is increased or decreased, the bot will function accordingly.If phonetic typing is enabled for Hindi after confirmation for auto switching to hindi we will not ask any other confirmation.Phonetic Typing When The End-User Switches The Language To HINDI

To enable this go to Bot Configuration > Select Channel > Add Languages to your channel > Select HINDI in the dropdown > Enable Phonetic Typing in Chatbot

Note : This is available across 21 different languages.List of languages:

A disclaimer text will be shown when the user switches to phonetic typing and the text will be configurable after the option “Enable Phonetic Typing in Chatbot” is enabled in the console. A default text will be shown as shown below

Refer the below shown demo for better understanding

Vernacular Query Bot Side

Vernacular Query Bot Side

Admin can also set the auto popup settings for the bot auto pop up for Mobile and Desktop, pop up timer different type of auto popup i.e.

Enabling this toggle would auto pop-up the bot when a user is idle on a website.

To configure : This is visible under : Chatbot Console > Configure Bot > Integrate Channels > Web > Auto Pop-up Settings

Enabling this toggle would auto pop up the "Pop-Up Text", "Intent Bubble" or "Bot Auto-up" when the user is inactive based on the set "Pop up type".

Disabling this toggle would auto-pop up the bot irrespective of user activity.

Please Note :

This is kept enabled by default.

If the user turns on the toggle for Bot auto pop-up on inactivity the checkboxes for auto pop-up settings in Desktop and Web should get turned on by default. However user can turn off any checkbox post that based on his requirement

​​When the inactivity toggle is enabled the "Pop-up Type" dropdown must get automatically set to "Pop-Up Text". This can be changed to Intent Bubble/Bot Auto Pop-up.

Refer the below shown demo for better understanding

The greeting bubble functionality is browser session based i.e in a single browsing session greeting bubble will be shown only once. This is applicable to the following cases:

Please note: This is applicable to all available themes and all types of auto pop-ups available. Enable Form Assist functionalityThis enables the Form assist Functionality in the bot. This can be useful when any user is stuck while filling any form and the respective intent is called. An option is provided to enable an intent bubble for form assist when the user is inactive on that selected field.

This is visible unders Configurations > Channel > Select Web channel > Form Assist

On enabling Form assist, two options will be available in the format of radio buttons: 1. Bot Auto popup for Form Assist 2. Intent bubble Form assist

Popup type: 1. Pop-up text 2. Intent Bubble. By default "Pop-up Text" will be selected with the configurable text box below.

Note : Only ​if "Enable intent bubble for form assist" is selected then only the intent selected for the field on inactivity will popup. On clicking the bubble, the answer will be displayed and the rest of the functionality will remain the same.Also, On enabling "Form Assist" the options in Auto Popups settings will disable.

Refer the below shown demo for better understanding

An option is provided in our console to set a "New" tag for intents in the Welcome Intents / Initial Questions to highlight them amongst the already existing ones.

To configure : This is visible under Configurations > Channels > Web > Initial Questions

An option is provided to add a "New" tag when adding intents for Initial Questions. To do so, simply select the intent and click on the "New" icon to select the tag for that particular intent.

To remove an intent from initial questions, user can search for the same intent in the dropdown and uncheck the adjacent checkbox. Also to remove the tag user can simply search for the intent in the same dropdown and re-tap on the adjacent "New" icon to deselect the tag.

A realtime preview for the welcome intents has been added in the same box adjacent to the dropdown menu so users can visualise how the welcome intents would look like when triggered inside the bot.

Refer the below shown demo for better understanding

Please note : (Limitations)

Enable Voice Based Form Assist

The Bot Response of the Intent associated with the field will speak after the set popup time.On Enabling this, when the bot auto pops up the associated Intent's Bot response will speak out.

End customer experience

Mute/unmute option will be provided beside the Bot response when the option "Voice based Form Assist" is enabled.

Refer the below shown demo for better understanding or click here

Please note : (Limitations)

This is applicable for the welcome message, Failure Message, auto-popup settings and Authentication Message.

Auto-fix for Non Primary Languages in Channels, Web Landing URL, Auto pop-up message when the primary language is edited, A warning would appear

"⚠️ A change has been detected on this intent, Would you like to auto-fix your non-primary languages for this intent?"

[Ignore] [Auto-fix]Note : If the user chooses to [Auto-fix] - The corresponding D.B changes will be auto-generated. If the user chooses to [Ignore] - The corresponding D.B will remain the same as before

Providing an option to add different recommendations into the intent bubble based on the web pages.

To configure : This is visible under : Chatbot console > Integrate channels > Web > Auto popup settings > Pop up type = "Intent bubble" > Enable custom Intents for web pages

Chatbot console > Integrate channels > Web > Form Assist > Intent bubble > Intent bubble form assist > Enable custom Intents for web pages > Add intent for web pages.

If the user enables the option “Enable custom intent for web page”, a button is provided to add intents for the web page.

Clicking on Add Intents for Web Pages opens a modal for the users to enter the URL of the web page where they want to add these intents for along with the options to select the intents to be displayed in the pop-up.

Users will be able to Edit or Delete the selected added. Please note that the URL is not editable. Only the intent can be edited in this case.

Similarly the functionality is applicable for the Form Assist as well. Working of the feature remains the same as shown above.

For example: On the https://getcogno.ai/ user wants to display Cogno AI Services and Customer care as pop-ups and for the Product page a few more options like Chat with an expert, Book services and more, this can be done simply by add the URL of the page and selected intents as shown above.

Refer the below shown demo for better understanding

Please note : (Limitations)

Welcome BannerAdmin can customise the welcome banner by enabling automatic scrolling and can also set a time interval for the same (in seconds).

Admin can reorder the banner images without deleting the previous images. The image tiles are draggable and the user has an option to preview the set images.

An option of "Trigger Intent" and "Redirection URL with Trigger Intent" while adding a new Welcome Banner is provided.

This is visible unders Cogno Chatbot >Configurations > Channel > Select channel WEB > Welcome Banner >

Users can add Welcome Banner by clicking on the button "Add Welcome Banner". And then select the action type as shown below.

1. Redirect URL: This option will be selected by default, Users can add image/Image URL and Redirection URL(The URL where the end customer will be redirected to a new tab on clicking the welcome banner).

Refer the below given links for demo for better understanding :

2. Trigger Intent- User can add Image/Image URL and select the intent which the EasyChat admin wants that should be triggered on the same page when clicked on the welcome banner.

Refer the below given links for demo for better understanding :

3. Redirection URL with Trigger Intent: User can add Image/Image URL, Redirection URL, and Intent. On clicking on Welcome Banner the user will be first redirected to the URL to a new tab and then the intent will be triggered in the Chatbot.

Refer the below given links for demo for better understanding :

To configure this user needs to select the action type, add the banner image and then add URL/Select intent/Add URL and Select intent (as per the selection).

Refer the below given links for demo for better understanding :

Note : URL Links, Intents selected can be edited.

Analytics : A column of the Intent trigger is added in the conversion analytics-> Welcome banner click rates. A similar column is added to the excel sheet.

Another UI element that can be configured here are- sticky buttons.Admin can choose certain intents that will be permanently shown to the user at the bottom of the chat screen, above the input text area.

Web URL Landing Options: By specifying the webpage and the intent, the admin can allow multiple webpages to have multiple initial intents to be triggered when users land on the chatbot.

Admin can use Web URL landing options.

Deploy : By providing the website link we can deploy the bot on the provided website link according to business needs.Also on AMP pages.To Deploy :

Other Settings:

Provided an option in the console to disable the input text field. Applicable across all themes.

To configure : This is visible under : Chatbot Console > Select Bot > Configure Bot > Integrate Channel > Web/Android/iOS > Other settings > Enable Input TextField

By default this will be kept enabled in the console. Disabling this will remove the input text field across all themes. Only the following list of options will be accessible by the end-user to start/ continue the flow:

Please note: This task is only applicable for the following channels - Web, Android & iOS.Also, the functionality for all the above-mentioned response types remains the same as before (respective to their themes).

Refer the below shown demo for better understanding

Theme 1 Theme 2

Theme 3 Theme 4

Admin can also customize the UI by configuring the following:

In web settings, Admin can also choose among the four different UI themes from : This is visible under : Chatbot Console > Select Bot > Configure Bot > Integrate Channel > Web/Android/iOS > Other settings > Change theme version > Select preferred theme

It is now configurable from the console.

This is visible under Configuration > Select Channels > Other Settings > Choose Bot Logo > Click on Upload Bot Logo and choose an image to upload.

Note : File size should be less than 200KBFeature available for both themes

Refer the below shown demo for better understanding

Providing an option to set gradients for the chatbot from the console.

To configure : This is visible under Chatbot Console > Configuration > Channel > Web > Other Settings > Enable Gradient.

Enable Gradient : Enabling this checkbox would apply a gradient on the bot navigation bar based on the selected theme colour.

In case the colour code is selected and “Enable Gradient” is checked the following elements will be updated for “Theme 2” :

In case the colour code is selected and “Enable Gradient” is checked the following elements will be updated for “Theme 3” :

Refer the below shown demo for better understanding

Please note :

Providing an option for users where on clicking the minimize icon all the popup will be blocked until and unless the user manually maximizes it.

To configure : This is visible under : Chatbot > Configure Bot > Integrate Channels > Web > Enable Bot icon minimization > Disable Auto popup in minimized state

If the option 'Enable Bot icon minimization' is enabled then a toggle 'Disable Auto popup in minimized state' will be available. Please Note : This will be off in default state.

On enabling Disable Auto Popup in minimized state, all the popup settings configured will not popup in the minimized state until and unless the user manually maximizes the Bot icon. (Refer to the image shown above or click here).

For the Customers :

When Enabled : the auto popup settings(pop up text, Bot auto popup, Intent bubble), Web URL Landing, Campaign and form assist will work till it is in the maximized state i.e the user has not clicked on minimize icon.

Please Note :

Refer to the below shown demo for better understanding or click here.

The GenAI Experience is an enhancement that includes the Message Streaming & Copy Experience, which enhances how bot text messages are displayed in the chat interface.

When enabled, bot text responses appear gradually (similar to modern conversational AI interfaces) and include a built-in Copy option for easy reuse.

This feature improves the visual experience of chatbot conversations without changing any bot logic, flows, or responses.

When enabled:

This enhancement applies only to text messages.

It does not affect:

1. More Conversational Experience: Messages appear progressively, making conversations feel smoother and more natural.

2. Improved Usability: Users can quickly copy important information shared by the bot (e.g., reference numbers, summaries, instructions).

3. Zero Impact on Existing Bot Logic: This is a UI-only enhancement. Your bot flows, automations, and configurations remain unchanged.

This feature works independently of:

Those features continue to operate based on their own configurations.

Changes will apply to all bots using that theme.