Web Channel

channels web feature name definition welcome/failure/authentication message customizable text for failure and authentication messages to be shown to the end user when interacting with the bot initial questions the initial set of queries post welcome message are configurable(you can select which intent to show as suggestions) add new tag to intent if needed failure recommendations when an intent is not recognized a failure message is displayed as a bot response with the provided failure recommendation intent selected language supported admin can select different languages from the front end for the respective bot and the customer gets an option to select from the drop down in which language he wishes to use the bot languages supported are english, hindi, vietnamese, tamil, telugu, kannada, malayalam, oriya, gujarati, bengali ‘enable phonetic typing in bot’ (only for hindi)'enable language bot auto detection' auto popup settings as an easychat console user, he/she can enable auto bot popup for mobile/desktop, popup timer, popup type i e bot auto popup, auto popup text, intent bubble this can be fine tuned enable form assist functionality this enables the form to assist functionality in the bot this can be useful when any user is stuck while filling any form and the respective intent is called enable voice based form assist available enable or disable the input fields in the bot for mapped fields in the form welcome banner customise the welcome banner by enabling automatic scrolling and can also set a time interval for the same (in seconds) deploy by providing the website link we can deploy the bot on provided website link using cjs sticky buttons intents that will be permanently shown to the user at the bottom of the chat screen, above the input text area specific intents which are too important can be called by the user sticky buttons can also be displayed in a menu format web url landing by specifying the webpage and the intent, the admin can allow multiple webpages to have multiple initial intents to be triggered when users land on the chatbot other settings input field toggleable image and video to be shown in welcome response bot position on the website allowing users to minimize the web bot icon to ensure a smooth website browsing experience allowing user to enable/disable bot notification sound change theme colour of the bot as per business needs upload a bot icon as per business needs upload bot/company logo admin can customize the text for failure and authentication messages to be shown to the end user when interacting with the bot also, the initial set of queries in the welcome message, recommended queries in a failure message that is to be shown to the user can be configured here language supported open the bot, on the top bar, a language icon will appear click on it and a drop down will appear, which contains all the languages enabled by the admin on selecting a language the whole bot will display the data in that language note available in both themes for web the user can simply change the language using the icon provided at the top right corner of the bot window previously languages were global settings and cannot be applied on channel level now they can be configured based upon channelsthis is visible under configuration > channel > select the channel > add language to your channel > select the languages to be added enable language bot auto detection the language of the queries asked will be auto detected in the bot and the response will be available in the detected language if the language is available in the bot to configure this is visible under chatbot console > configurations > channels > web/whatsapp > add language to your channel > enable by clicking on the checkbox ( enable bot language auto detection ) for web if the language of the query invoked by the user is other than the currently being used language in the bot, and if that language is available in the bot then a confirmation message in the same language as detected in the user's query to convert the language of the bot will be provided if the user types "no" then the confirmation message on the language change will not be provided next time for the same session, instead the user will have to select the language from the dropdown to change the language and interface of the bot note when clicked on yes, only the bot interface will change the previous messages will remain as it is in the same language it was the bot will not refresh and load all the previous messages in the session if the language detected in the user query is not available in the bot then, then all the available languages in the bot will be displayed below refer the below shown demo for better understanding or click here for whatsapp no confirmation will be provided to convert the bot language a toggle 'enable choose a language menu for customers with the welcome message' is provided in the configurations → channel → whatsapp (by default this will remain off) when the user types in the language which is not available in the bot, a message will be displayed as shown below refer the below shown demo for better understanding or click here please note (limitations) even if the "enable choose a language menu for customers with the welcome message" is enabled and if the user queries in other languages then also the bot will auto detect the language and provide a response in the languages the user has queried (if the language is available) if there is only 1 selected language i e only english, then toggle would not be visible if the user types/chooses “no” as an option while language change then a confirmation message to change language will not be provided in that session again django admin will be given an option to configure the tolerance of language detection based on the confidence level the confidence level for any language is a score that determines the accuracy with which the engine translates a language and lies between 0 to 1 using this option, django admin will be able to configure the tolerance level upto which the bot will translate a language by default the confidence level would be kept at 75, i e , if the confidence level for a language would fall below 0 75, the system will not auto translate that if this is increased or decreased, the bot will function accordingly if phonetic typing is enabled for hindi after confirmation for auto switching to hindi we will not ask any other confirmation phonetic typing when the end user switches the language to hindi to enable this go to bot configuration > select channel > add languages to your channel > select hindi in the dropdown > enable phonetic typing in chatbot note this is available across 21 different languages list of languages english nepali serbian urdu amharic oriya tamil kannada arabic persian greek malayalam bengali punjabi gujarati chinese russian hindi marathi sinhalese telugu a disclaimer text will be shown when the user switches to phonetic typing and the text will be configurable after the option “enable phonetic typing in chatbot” is enabled in the console a default text will be shown as shown below refer the below shown demo for better understanding vernacular query bot side vernacular query bot side auto pop up settings admin can also set the auto popup settings for the bot auto pop up for mobile and desktop, pop up timer different type of auto popup i e bot auto popup bot will auto popup after the set timer popup text a configurable message can be displayed as a greeting bubble to the user auto popup on inactivity enabling this toggle would auto pop up the bot when a user is idle on a website to configure this is visible under chatbot console > configure bot > integrate channels > web > auto pop up settings enabling this toggle would auto pop up the "pop up text", "intent bubble" or "bot auto up" when the user is inactive based on the set "pop up type" disabling this toggle would auto pop up the bot irrespective of user activity please note this is kept enabled by default if the user turns on the toggle for bot auto pop up on inactivity the checkboxes for auto pop up settings in desktop and web should get turned on by default however user can turn off any checkbox post that based on his requirement ​​when the inactivity toggle is enabled the "pop up type" dropdown must get automatically set to "pop up text" this can be changed to intent bubble/bot auto pop up refer the below shown demo for better understanding the greeting bubble functionality is browser session based i e in a single browsing session greeting bubble will be shown only once this is applicable to the following cases if the user has interacted with the bot in any way if the user has closed the greeting bubble if the user opens the bot even before the greeting bubble pops up please note this is applicable to all available themes and all types of auto pop ups available enable form assist functionalitythis enables the form assist functionality in the bot this can be useful when any user is stuck while filling any form and the respective intent is called an option is provided to enable an intent bubble for form assist when the user is inactive on that selected field this is visible unders configurations > channel > select web channel > form assist on enabling form assist, two options will be available in the format of radio buttons 1 bot auto popup for form assist 2 intent bubble form assist bot auto popup for form assist form assist auto popup timer(secs) bot will auto popup if the user is inactive and not focussed on any field form assist inactivity timer (secs) bot will auto popup if the user is inactive and focussed on any field intent bubble form assist form assist intent bubble popup timer(in secs) the intent bubble will auto popup if the user is inactive and not focused on any field form assist inactivity timer (in secs) the intent bubble will auto popup if the user is inactive and focussed on any field popup type 1 pop up text 2 intent bubble by default "pop up text" will be selected with the configurable text box below note only ​if "enable intent bubble for form assist" is selected then only the intent selected for the field on inactivity will popup on clicking the bubble, the answer will be displayed and the rest of the functionality will remain the same also, on enabling "form assist" the options in auto popups settings will disable refer the below shown demo for better understanding initial questions an option is provided in our console to set a "new" tag for intents in the welcome intents / initial questions to highlight them amongst the already existing ones to configure this is visible under configurations > channels > web > initial questions an option is provided to add a "new" tag when adding intents for initial questions to do so, simply select the intent and click on the "new" icon to select the tag for that particular intent to remove an intent from initial questions, user can search for the same intent in the dropdown and uncheck the adjacent checkbox also to remove the tag user can simply search for the intent in the same dropdown and re tap on the adjacent "new" icon to deselect the tag a realtime preview for the welcome intents has been added in the same box adjacent to the dropdown menu so users can visualise how the welcome intents would look like when triggered inside the bot refer the below shown demo for better understanding please note (limitations) intent's with the "new" tag will be displayed only when those intents are added in "initial questions" not when they are triggered in the middle of a flow enable voice based form assist the bot response of the intent associated with the field will speak after the set popup time on enabling this, when the bot auto pops up the associated intent's bot response will speak out end customer experience mute/unmute option will be provided beside the bot response when the option "voice based form assist" is enabled refer the below shown demo for better understanding or click here please note (limitations) the speakout will only work for the intent's bot response which is associated with the field if the user has selected "intent bubble for form assist" then, at the end customer side, the associated intent bubble will pop up and the intent's response will start speaking on the inactivity when focused on any field the bot will not speak unless and until the user performs any action with the bot in case of bot auto popup landing on a different page after interaction with the bot, the user needs to interact with the bot again for the voice assist, due to technical feasibility the bot will not speak when the end customer is inactive on the page, the initial question and welcome text pop up intent bubble admin can select the different intents to be displayed and a message can be displayed as a greeting bubble to the user fine tuning within the channels this is applicable for the welcome message, failure message, auto popup settings and authentication message auto fix for non primary languages in channels, web landing url, auto pop up message when the primary language is edited, a warning would appear "⚠️ a change has been detected on this intent, would you like to auto fix your non primary languages for this intent?" \[ignore] \[auto fix]note if the user chooses to \[auto fix] the corresponding d b changes will be auto generated if the user chooses to \[ignore] the corresponding d b will remain the same as before custom intent bubble for different page providing an option to add different recommendations into the intent bubble based on the web pages to configure this is visible under chatbot console > integrate channels > web > auto popup settings > pop up type = "intent bubble" > enable custom intents for web pages chatbot console > integrate channels > web > form assist > intent bubble > intent bubble form assist > enable custom intents for web pages > add intent for web pages if the user enables the option “enable custom intent for web page”, a button is provided to add intents for the web page clicking on add intents for web pages opens a modal for the users to enter the url of the web page where they want to add these intents for along with the options to select the intents to be displayed in the pop up users will be able to edit or delete the selected added please note that the url is not editable only the intent can be edited in this case similarly the functionality is applicable for the form assist as well working of the feature remains the same as shown above for example on the https //getcogno ai/ user wants to display cogno ai services and customer care as pop ups and for the product page a few more options like chat with an expert, book services and more, this can be done simply by add the url of the page and selected intents as shown above refer the below shown demo for better understanding please note (limitations) if the end user visits a web page that is not a part of "custom intent for web pages" then the global intent bubbles i e "pop up intents" will be displayed if the same web page is added for "custom intent for web pages" and "web url landing" then web url landing will be having higher priority i e clicking on the popup text/bot icon the web url landing functionality will work remaining functionality workings remain the same for auto pop up and form assist including its analytics welcome banneradmin can customise the welcome banner by enabling automatic scrolling and can also set a time interval for the same (in seconds) admin can reorder the banner images without deleting the previous images the image tiles are draggable and the user has an option to preview the set images an option of "trigger intent" and "redirection url with trigger intent" while adding a new welcome banner is provided this is visible unders cogno chatbot >configurations > channel > select channel web > welcome banner > users can add welcome banner by clicking on the button "add welcome banner" and then select the action type as shown below 1\ redirect url this option will be selected by default, users can add image/image url and redirection url(the url where the end customer will be redirected to a new tab on clicking the welcome banner) refer the below given links for demo for better understanding redirect url link 2\ trigger intent user can add image/image url and select the intent which the easychat admin wants that should be triggered on the same page when clicked on the welcome banner refer the below given links for demo for better understanding trigger intent link 3\ redirection url with trigger intent user can add image/image url, redirection url, and intent on clicking on welcome banner the user will be first redirected to the url to a new tab and then the intent will be triggered in the chatbot refer the below given links for demo for better understanding redirect url + trigger intent link to configure this user needs to select the action type, add the banner image and then add url/select intent/add url and select intent (as per the selection) refer the below given links for demo for better understanding to configure link note url links, intents selected can be edited analytics a column of the intent trigger is added in the conversion analytics > welcome banner click rates a similar column is added to the excel sheet another ui element that can be configured here are sticky buttons admin can choose certain intents that will be permanently shown to the user at the bottom of the chat screen, above the input text area web url landing options by specifying the webpage and the intent, the admin can allow multiple webpages to have multiple initial intents to be triggered when users land on the chatbot admin can use web url landing options deploy by providing the website link we can deploy the bot on the provided website link according to business needs also on amp pages to deploy other settings bot input field toggleable provided an option in the console to disable the input text field applicable across all themes to configure this is visible under chatbot console > select bot > configure bot > integrate channel > web/android/ios > other settings > enable input textfield by default this will be kept enabled in the console disabling this will remove the input text field across all themes only the following list of options will be accessible by the end user to start/ continue the flow initial questions bot responses they wish to show as per the business use case (applicable to all types of responses) child intents response widgets for specific inputs required as per business use case quick recommendations in sticky buttons / menu format please note this task is only applicable for the following channels web, android & ios also, the functionality for all the above mentioned response types remains the same as before (respective to their themes) refer the below shown demo for better understanding theme 1 theme 2 theme 3 theme 4 admin can also customize the ui by configuring the following image and video to be shown in welcome response bot position on the website allowing user to minimize the web bot icon to ensure a smooth website browsing experience change theme colour of the bot as per business needs upload a bot icon as per business needs in web settings, admin can also choose among the four different ui themes from this is visible under chatbot console > select bot > configure bot > integrate channel > web/android/ios > other settings > change theme version > select preferred theme theme 1 theme 2 theme 3 theme 4 company/bot logo it is now configurable from the console this is visible under configuration > select channels > other settings > choose bot logo > click on upload bot logo and choose an image to upload note file size should be less than 200kbfeature available for both themes refer the below shown demo for better understanding bot ui configuration from console providing an option to set gradients for the chatbot from the console to configure this is visible under chatbot console > configuration > channel > web > other settings > enable gradient enable gradient enabling this checkbox would apply a gradient on the bot navigation bar based on the selected theme colour in case the colour code is selected and “enable gradient” is checked the following elements will be updated for “theme 2” bot navbar minimise icon on bot action bar minimise icon below bot stroke on "type box" quick recommendation and welcome intents icons inside "type box" in case the colour code is selected and “enable gradient” is checked the following elements will be updated for “theme 3” bot navbar minimise icon below bot stroke on "type box" home icon inside "type box" refer the below shown demo for better understanding please note for theme 2 and theme 3 only will be enabled by default disable auto popup in the minimized state providing an option for users where on clicking the minimize icon all the popup will be blocked until and unless the user manually maximizes it to configure this is visible under chatbot > configure bot > integrate channels > web > enable bot icon minimization > disable auto popup in minimized state if the option 'enable bot icon minimization' is enabled then a toggle 'disable auto popup in minimized state' will be available please note this will be off in default state on enabling disable auto popup in minimized state , all the popup settings configured will not popup in the minimized state until and unless the user manually maximizes the bot icon (refer to the image shown above or click here) for the customers when enabled the auto popup settings(pop up text, bot auto popup, intent bubble), web url landing, campaign and form assist will work till it is in the maximized state i e the user has not clicked on minimize icon please note the bot will not maximize even on page refresh or switching tabs it will only maximize when the customer clicks on the maximize icon if clicked on the cross icon for the greeting bubble, it will not pop up when maximized again applicable for auto popup intents as well ​​all the inactivity timers will reset after clicking on maximize refer to the below shown demo for better understanding or click here genai experience overview the genai experience is an enhancement that includes the message streaming & copy experience, which enhances how bot text messages are displayed in the chat interface when enabled, bot text responses appear gradually (similar to modern conversational ai interfaces) and include a built in copy option for easy reuse this feature improves the visual experience of chatbot conversations without changing any bot logic, flows, or responses what this feature does when enabled bot text messages are displayed with a streaming effect (instead of appearing instantly) a copy icon is shown beside every bot text message the copy option allows users to quickly copy the full message content this enhancement applies only to text messages it does not affect input components (radio, checkbox, date, time, etc ) cards or structured components bot response logic ai or nlp behaviour 1\ more conversational experience messages appear progressively, making conversations feel smoother and more natural 2\ improved usability users can quickly copy important information shared by the bot (e g , reference numbers, summaries, instructions) 3\ zero impact on existing bot logic this is a ui only enhancement your bot flows, automations, and configurations remain unchanged how it works the feature applies at the theme level when enabled bot text messages stream visually a copy icon appears beside each text message when disabled messages appear instantly (default behaviour) the copy icon is hidden this feature works independently of intent level feedback settings (thumbs up / down) speak out loud (tts) settings those features continue to operate based on their own configurations where to find it go to theme settings select the theme you want to configure locate the toggle for message streaming & copy experience enable or disable as required save your changes changes will apply to all bots using that theme important notes streaming applies only to text messages structured components and inputs are not affected no changes are made to bot logic or ai capabilities the feature can be enabled or disabled at any time