---
title: Guided Tour
slug: intelligent-voice-agents/guided-tour
docTags: 
createdAt: 2026-01-14T08:11:49.672Z
---

**Human-in-the-Loop** platform acts as the ultimate safety net. This walkthrough demonstrates exactly how your agents can act as "Process Owners," spotting failing interactions instantly and rescuing them before the customer hangs up.

:::CtaButton{label="Start the Tour" externalHref="https://www.figma.com/proto/FbS6Y0bzzb3yxcZv1oKX70/AMCC?page-id=3119%3A2858&node-id=3130-88862&viewport=-1286%2C685%2C0.25&t=1X1KojHswYmxlWMa-1&scaling=scale-down&content-scaling=fixed&starting-point-node-id=3130%3A88862" openInNewTab="true"}

:::

**Key stops on this tour:**

- **Shift Readiness:** Verifying your status in the command center before entering the live pool.
- **Early Warning System:** How the algorithm prioritizes "Negative" sentiment and "Critical" alerts in your feed.
- **Live Diagnosis:** Using real-time Transcripts and AI Summaries to understand the context *before* you act.
- **The Rescue Button:** Executing a precise "Barge-in" to instantly mute the bot and take control.
- **Zero-Gap Handover:** Landing in the live call with full context history, ready to solve the issue immediately.