---
title: Creation of RCS Templates
slug: messaging-apis/creation-of-rcs-templates
docTags: 
createdAt: 2025-10-03T07:10:26.951Z
---

## Prerequisites

Before you begin, ensure that you have successfully completed the [Complete RCS onboarding](docId\:mVgnJWLo-gZ-kGTMGa6Df) process.

## How to Find RCS Templates

1. **Navigate to the Messaging Console**
   - Log in to your **Messaging Console** at messaging.exotel.com.
   - Locate the **RCS** section in the left-side menu and click on **RCS Templates**.
2. **Select the Bot**
   - If you have multiple bots, choose the relevant bot from the top menu.
3. **View and Manage Templates**
   - The RCS Templates page displays all templates you have created.
   - You can filter templates based on their **status** (Approved, Pending, or Rejected) and **type** (Text or Rich Card).
   - Use the search bar to find templates by name.

![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/4wBXW3kelo-r61xJ0Nh0j-20260729-062319.png?1739862428)

## How to Create RCS Templates

Click on **"Create Template"** in the top right corner of the Template Management Page. This process involves two steps:

### Step 1: Define Template Details

1. **Template Name:** Choose a unique name using only alphanumeric characters, underscores (\_), or hyphens (-). Spaces and special characters are not allowed.
2. **Template Type:** Select one of the following options:
   - **Text Template** – Contains only text content.
   - **Rich Card Template** – Includes images, audio, or video along with text.

![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/be9msNmeZrO8i4hGuWDv9-20260729-062320.png?1739862428)

### Step 2: Configure the Template

The configuration options depend on the template type selected in Step 1.

## Creating a Text Template

1. **Enter Message Content**
   - You can enter up to **2,500 characters**.
2. **Add Variables**
   - To include dynamic content, click **"Add Variable"** to insert placeholders such as \[custom\_param].
   - Example: This is your chance to avail the offer with the code: \[coupon\_code].
3. **Add Suggested Action/Reply Buttons**
   - You can add **up to 11** action buttons for a single message.

### Types of Action Buttons

**1. Reply Button**

- Allows users to choose a predefined reply.
- **Options:**
  - **Button Text:** The displayed text (e.g., "Yes, I'm interested").
  - **Button Postback:** A keyword to track responses (e.g., yes\_interested).
  - **Type of Action:** Default is "Reply," but you can change it.

**2. URL Action**

- Redirects users to a website or landing page.
- **Options:**
  - **Button Text:** The displayed text (e.g., "Visit Website").
  - **Button Postback:** A keyword for tracking (e.g., visit\_site).
  - **URL:** The target webpage.

**3. Dialer Action**

- Lets users call a predefined phone number.
- **Options:**
  - **Button Text:** The displayed text (e.g., "Call Us").
  - **Button Postback:** A keyword for tracking (e.g., call\_support).
  - **Phone Number:** The contact number.

**4. View Location (Lat/Long)**

- Opens Google Maps to a predefined location.
- **Options:**
  - **Button Text:** The displayed text (e.g., "View Location").
  - **Button Postback:** A keyword for tracking (e.g., view\_location).
  - **Latitude & Longitude:** Coordinates of the location.

**5. View Location (Query)**

- Searches for a location on Google Maps based on keywords.
- **Options:**
  - **Button Text:** (e.g., "Find Us on Maps").
  - **Button Postback:** A keyword for tracking (e.g., find\_us).
  - **Query:** The search term (e.g., "Exotel Techcom Pvt. Ltd").

**6. Share Location**

- Enables users to share their real-time location.
- **Options:**
  - **Button Text:** (e.g., "Share My Location").
  - **Button Postback:** A keyword for tracking (e.g., share\_location).

**7. Create Calendar Invite**

- Allows users to save a Google Calendar invite.
- **Options:**
  - **Button Text:** (e.g., "Save the Event").
  - **Button Postback:** A keyword for tracking (e.g., save\_event).
  - **Event Title & Description:** Title and details of the invite.
  - **Event Date & Time:** Time range for the event.

![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/q-TwLF7VU4qNgrZIxk6l5-20260729-062319.png?1739862427)

After configuring your template, click **"Submit"**. Your template will appear in a **Pending** state until it is approved or rejected.

## Creating a Rich Card Template

1. **Select Card Orientation & Alignment**
   - **Vertical Short:** Image (3:1 ratio), max 2MB; Video, max 10MB.

![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/GyULEQ3FN1qLEyMCkK57r-20260729-062316.png?1739862426)

- **Vertical Medium:** Image (2:1 ratio), max 2MB; Video, max 10MB.

![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/FGp7f9NIW_XBbdr7wxO3h-20260729-062318.png?1739862426)

- **Horizontal Left:** Image (3:4 ratio), max 2MB; Video, max 10MB.

![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/5iAE1SGz1AWuS6KgdpQmg-20260729-062317.png?1739862426)

- **Horizontal Right:** Image (3:4 ratio), max 2MB; Video, max 10MB.

![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/WlD5uB8uipxEXR6fQ1PNH-20260729-062316.png?1739862426)

1. **Upload Media**
   - Based on the selected orientation, upload an **image (JPEG, JPG, PNG)** or **video**.
2. **Enter Card Details**
   - **Card Title:** A short, clear title.
   - **Card Description:** A brief summary.
3. **Add Suggested Action/Reply Buttons**
   - Use the same **action button types** mentioned in the Text Template section.

Once done, click **"Submit"** to send the template for approval

## Approval Process

- **Pending:** Awaiting review.
- **Approved:** Ready for use in API calls and campaigns.
- **Rejected:** Requires modification and re-submission.

## Next Steps

- [Adding test devices to your RCS bot](docId:-Oz7VxIsFJKmaHsLcLYdw)
- Fill the Verification Form