---
title: WebEngage Native plugin
slug: messaging-apis/webengage-native-plugin
docTags: 
createdAt: 2025-10-03T09:29:00.605Z
---

Message your customers by sending a single SMS or starting an SMS broadcast using Exotel's native plugin on WebEngage. To complete the integration and enjoy seamless communication, follow the steps below.

### Step 1 - Keep the information from Exotel Dashboard handy

Find your Account sid, API KEY, and API TOKEN on Dashboard > SETTINGS: API

![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/_4KkjbfGmhQ52w6XDthRQ-20260729-070052.png?1658847987)

### Step 2 - Login to your WebEngage account and enter configuration details 

On the WebEngage dashboard navigate to Data and Insights from the left side. 

Go to Data platform > Integrations > Channel Integration Status > SMS setup > Configure.

Click on Available SMS Service Providers (SSP) and select Exo

Fill in the requested details

- **SSP** - Exotel will be selected here by default.
- **NAME YOUR CONFIGURATION** - Select a nickname for the configuration to uniquely identify it. 
- **ACCOUNT ID** - Account SID created on Exotel's platform, please refer to Step 1 to get this value.
- **TOKEN -** The API TOKEN to use the SMS Configuration, Please refer to Step 1 to get this value.
- **API Key** - The API Key to use the SMS Configuration, Please refer to Step 1 to get this value. 
- **SMS TYPE **- Choose from the below SMS Types as per your requirement - 
  - transactional (DLT type - Transactional or service implicit )
  - transactional\_opt\_in (DLT type - service explicit )
  - promotional (DLT type - promotional)
- Please note that if you have multiple SMS Types, you will need to have separate configurations for each of them.
- **PRINCIPAL ENTITY ID **- The DLT Entity ID registered for your business.

### Step 3 - Test plugin and Start using it!

Create a campaign by referring to **Creating SMS Campaigns **and choose the Exotel Configuration created in step 3 as the SMS Service Provider.

Fill in the requested details

- **SSP - **Choose the configuration created in step 2.
- **SENDER **- The Sender ID will be used to send the SMSes.
- **MESSAGE **- Choose the message to be used in the campaign.
- **CLICK TRACKING - **Check this if you want click tracking to be enabled and receive reports.
- **DLT TEMPLATE ID -** The DLT Template ID of the SMS Template used for the campaign. 

![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/nhJI1la6XYnEvoCTOCi7W-20260729-070053.png?1658847987)

To ensure that the integration is working as expected, you can send a test SMS by clicking on **TEST CAMPAIGN**. In the dialogue box presented, enter these details, then hit **SEND TEST**.

- **VARIATION TO TEST **- Select the variation from the dropdown. Please refer to https\://knowledgebase.webengage.com/docs/campaign-variations-testing for more details. 
- **SEND TEST MESSAGE TO **- Choose a number from your selected users to send a test message i.e. Select Test Segment. Please refer to Step-by-step Guide on Creating Test Segment for more details. 

![](https://api.archbee.com/api/optimize/SK2urIgCC2ml99YyqWOSl/8iMPPFZrK9g3nQj0HrSd3-20260729-070051.png?1658847986)

Now that your SMS Configuration is configured and tested, you can use it to send SMS to your customers.

You can refer to https\://docs.webengage.com/docs/exotel for more details