---
title: Connect Applet
slug: voice-apis/connect-applet
createdAt: 2026-08-10T11:37:31.905Z
---

# Connect Applet

The Connect applet routes an incoming call to a group or list of phone numbers. When a caller reaches this applet, Exotel dials the configured numbers and connects the caller to whoever answers first.

## Features

- **Flexible dialing** — Connect to one or multiple phone numbers
- **Two configuration modes**:
  - **Manual entry** — Enter phone numbers directly in the applet configuration
  - **Dynamic via URL** — Return numbers to dial from your application URL
- **Call recording** — Optionally record the connected conversation

## Configuration

1. In the Exotel Dashboard, open your call flow editor
2. Drag the **Connect** applet into your flow
3. Choose how to provide numbers:
   - **Enter directly**: Type phone numbers into the configuration
   - **Application URL**: Provide a URL that returns the numbers to dial

## Dynamic Number Selection

When using an application URL, your endpoint receives call details and should return the phone number(s) to connect. This enables dynamic routing based on:

- Caller ID (route VIP customers to dedicated agents)
- Time of day (route to different teams based on shifts)
- CRM data (route to the account owner)

For detailed documentation on the URL response format, refer to the Connect applet dial-whom documentation.

## Call Recording

When recording is enabled, combine the Connect applet with a Greeting applet to inform callers that their conversation is being recorded for quality assurance.

## Example Flow

:::BlockQuote
Incoming Call → Greeting → Connect (to sales team)
:::