Freshdesk Secure Recording Enablement

prerequisites update the exotel cti app go to the freshdesk app marketplace and update the exotel cti application to the latest version adjust configuration settings(this is a must change to even use basic functionality after updating the exotel cti, as we’re upgrading the platform version) exotel cti → edit settings in the configuration screen of the exotel cti app, ensure the following freshdesk domain remove the https // prefix example example freshdesk com exotel endpoint url remove the https // prefix example freshdesk mum1 exotel in accessing and playing call recordings once the app is updated and configured navigate to the exotel cti widget inside freshdesk click on the history tab 4\ click the play button next to the desired entry to listen to the recording securely use the ticket id or phone number to search for a specific call