Click to Call

the click to call, also known as click for talk or click to dial, refers to a type of digital communication in which a person clicks a button to connect with another individual in real time, without either of them actually dialling the number in this solution, there are two calls involved which can be termed as two call legs (leg1 & leg2) both the call legs are dialled by exotel as outbound calls leg 1 exotel to partner / agent / user (p/a/u) leg 2 exotel to customer / end user exotel will dial leg 2 once leg 1 answers the call once leg 2 also picks up the call, the call is patched to leg 1 this solution is very reliable in terms of successful dials on both legs as exotel dials both the call legs, at run time exotel can figure out a working vn and use that for dialling in case the call doesn’t go through (due to a particular operator issue), exotel will dial it via a secondary route to ensure maximum connectivity with regards to a click to call use case, the user needs to use a mobile app/dashboard/crm to be able to trigger the call also, an internet connection will be needed to initiate the api call even though the calls are connected via pstn click to call api https //developer exotel com/api/#call agent https //developer exotel com/api/#call agent implementation mandatory parameters check out this blog to know more about the click to call feature https //exotel com/blog/simple guide to click to call https //exotel com/blog/simple guide to click to call watch a short video