Payment Reminders

credit & billing alert notifications exotel sends proactive alerts to help you manage your account balance and avoid service interruptions for prepaid accounts , alerts remind you to refill credits before your balance runs low for postpaid accounts , alerts notify you to make a payment before your outstanding bill crosses the credit limit threshold both events are important and require your attention you can set your preferred reminder frequency directly from the notification settings http //my exotel in/exotel/notifications page things to know billing cycle exotel bills accounts once per month the maximum reminder duration you can set is 30 days for example, if you set 30 days, exotel will start sending reminders the day after your bill is generated , prompting you to pay for the upcoming month default reminder period 4 days delivery method all billing related alerts are sent via email and sms to all account admins frequency reducing the alert duration to 1 day means you’ll receive the notification only once per billing cycle (the day before your account reaches the credit limit or your balance becomes zero) custom preferences per admin each admin can configure their own alert duration for example, your accounts team may want reminders earlier than the ceo predictive algorithm exotel uses a predictive model to estimate when your account might reach a low balance or credit limit this prediction is based on your past usage if your usage suddenly spikes or fluctuates heavily, the prediction accuracy may reduce treat this alert as a proactive indicator , not an exact forecast if you have any questions or concerns, please connect with us using the chat widget on your exotel dashboard or whatsapp us at 08088919888 watch a short video