ECC Patch Release 4.13.38 Document

5 min

ameyo build versions release date 30th september 2025 overview we are pleased to announce the release of ecc patch 4 13 38 this update introduces new features designed to improve operational efficiency and agent workflows, alongside important security enhancements and bug fixes to enhance system stability and user experience component build url ameyo server ameyo server 4 13 597 20250925 r 226659 linux gtk x86 64 rpm ameyo art ameyo art 4 13 93 20250925 r 226675 linux gtk x86 64 rpm management server ameyo management server 3 15 128 20220819 r 53820 x86 64 management ui ameyo management server ui 3 15 79 20220825 r 54354 x86 64 ameyo asterisk ameyo asterisk13 100 0 123 20230202 r 54429 el7 linux gtk x86 64 rpm ameyo asterisk13 100 0 122 20230201 r 77845 el8 x86 64 rpm ameyo asap ameyo asap 100 0 19 20210708 r 53436 linux gtk x86 64 rpm ameyo asap 100 0 31 20231212 r 122778 el8 linux gtk x86 64 rpm ameyo djinn ameyo djinn 100 0 411 20250115 r 176400 x86 64 rpm ameyo codec ameyo codecs13 100 0 10 20180312 r 37320 i386 rpm ameyo codecs16 3 10 1 20150917 linux gtk x86 64 rpm ameyo crm ameyocrm 100 0 379 20240516 r 54694 x86 64 rpm jdk java 1 8 0 amazon corretto devel 1 8 0 312 b07 1 x86 64 rpm caf google play store caf googleplay 100 0 37 20231011 r 112974 x86 64 rpm caf youtube caf youtube 100 8 0 20230904 r 54528 x86 64 rpm ui less integration zoho connector laravel build zoho connector 100 0 36 20230817 r 104650 x86 64 rpm ui less integration zoho user management app zoho crm connector 100 0 10 r 54327 aaex wfm nice response transformation app nice connector app 100 0 13 r 54375 aaex component build url ameyo server ameyo server 4 13 597 20250925 r 226659 linux gtk x86 64 rpm ameyo art ameyo art 4 13 93 20250925 r 226675 linux gtk x86 64 rpm management server ameyo management server 3 15 128 20220819 r 53820 x86 64 management ui ameyo management server ui 3 15 79 20220825 r 54354 x86 64 ameyo asterisk ameyo asterisk13 100 0 123 20230202 r 54429 el7 linux gtk x86 64 rpm ameyo asterisk13 100 0 122 20230201 r 77845 el8 x86 64 rpm ameyo asap ameyo asap 100 0 19 20210708 r 53436 linux gtk x86 64 rpm ameyo asap 100 0 31 20231212 r 122778 el8 linux gtk x86 64 rpm ameyo djinn ameyo djinn 100 0 411 20250115 r 176400 x86 64 rpm ameyo codec ameyo codecs13 100 0 10 20180312 r 37320 i386 rpm ameyo codecs16 3 10 1 20150917 linux gtk x86 64 rpm ameyo crm ameyocrm 100 0 379 20240516 r 54694 x86 64 rpm jdk java 1 8 0 amazon corretto devel 1 8 0 312 b07 1 x86 64 rpm caf google play store caf googleplay 100 0 37 20231011 r 112974 x86 64 rpm caf youtube caf youtube 100 8 0 20230904 r 54528 x86 64 rpm ui less integration zoho connector laravel build zoho connector 100 0 36 20230817 r 104650 x86 64 rpm ui less integration zoho user management app zoho crm connector 100 0 10 r 54327 aaex wfm nice response transformation app nice connector app 100 0 13 r 54375 aaex amf for whatsapp, cogno and instagram integration amf 100 0 272 20250916 r 54869 x86 64 rpm voicelog privilege app voice log privilege app 100 0 61 r 54105 aaex dial user app dial user app 100 0 31 r 51344 aaex system smart view app smart user app 100 0 135 r 54858 aaex pick call app pick call app 100 0 36 r 51381 aaex bulk operation app bulk operation 100 0 48 r 51285 aaex desktop notification app notificationapp 100 0 29 r 52192 aaex agent signature app agent signature app 100 0 27 r 51283 aaex agent self monitoring app agent self monitoring 100 1 98 r 51265 aaex redirection app redirectionapp 100 0 3 r 51489 aaex quota app quota management app 100 0 74 r 54362 aaex skill monitoring app skill monitoring app 100 0 14 r 54167 aaex routing test app routingtest 100 0 1 r 54180 aaex debugger app debuggerapp 100 0 7 r 54338 aaex acp acp 100 1 92 20231130 r 120901 x86 64 rpm amd ameyo amd16 100 0 31 20210521 r 52916 linux gtk i386 rpm zabbix ameyo zabbix 100 0 127 20221115 r 63336 el7 x86 64 rpm ameyo zabbix agent 100 0 54 20210617 r 53204 x86 64 rpm failover ameyo failover 100 0 29 20230504 r 89111 x86 64 rpm video micro service video 4 13 110 20240304 r 133174 x86 64 rpm voice agent mobile app android voice agent app 5 7 5 r (voice agent 5 7 4 20211011 release apk) ios voice agent app 3 3 field agent mobile app android field agent app 5 4 r (ameyo fieldagent com 5 4 20230905 release apk) ios field agent app version 3 3 supervisor mobile app android supervisor app com ameyo supervisor 2 1 20210812 release apk ios moved to live on apple store grafana grafana 7 1 4 1x86 64 rpm sfdc integration app crm integration 100 0 8 r 54454 aaex note release marked in bold has the change only, other releases has no change and are same delivered in last patch cycle features list feature details this release includes two key feature enhancements call recording filename enhancement for easier backend management, call recording filenames will now include the unmasked customer phone number when stored on the server however, to ensure data privacy and compliance, any recording downloaded by a user through the agent or supervisor interface will continue to have the masked phone number in the filename real time agent availability for transfers when an agent initiates a call transfer from the toolbar, the "transfer to queue" and "transfer to campaign" dropdown menus now display the real time count of other agents this count shows both the number of agents currently available and those already on a call for each specific queue or campaign benefits these new features provide significant advantages for your contact center operations improved audit and troubleshooting speed by having unmasked numbers in the backend file names, your administrative and it teams can quickly locate specific call recordings for quality audits, dispute resolution, or technical troubleshooting without compromising the data security of your agents smarter and faster call routing displaying live agent availability empowers your agents to make more informed transfer decisions they can route customers to queues where agents are free, reducing customer hold times, minimizing abandoned calls, and improving the overall customer experience enhanced agent productivity agents no longer have to guess which queue is best equipped to handle a transfer this visibility reduces the time spent on transfers and increases the likelihood of a successful first contact resolution example use cases use case 1 resolving a customer complaint scenario a customer has escalated a complaint, and a contact center manager needs to review the original call application an authorized administrator can now search the server's voice log repository using the customer's actual phone number to instantly find the correct recording file this accelerates the investigation process while agents and supervisors downloading recordings from the ui see only masked numbers, maintaining compliance use case 2 transferring a high priority sales lead scenario an agent is speaking with a high value prospect who needs to be transferred to a specialized sales team application the agent clicks "transfer to campaign" and sees that the "priority sales" campaign shows "4 available / 6 in call " knowing that several agents are ready to take the call, the agent confidently transfers the lead, ensuring a seamless and prompt handover additional notes this patch also includes several important updates and bug fixes security enhancement we have upgraded a core platform component (php) to its latest version, strengthening the security of the application and protecting your system against known vulnerabilities key bug fixes reporting an issue that caused the "interaction detail report" to fail when custom fields contained special characters (like a comma) has been resolved additionally, the input parameters and options for the "chat agent productivity report," which were missing, have been fully restored agent workflow agents attempting to make a new call during their "wrap up" time will now receive a clear and actionable error message "please dispose of the current call before initiating a new one " ticket attachments a problem preventing msg email attachments sent from microsoft outlook from being included in tickets has been fixed, ensuring all attachments are correctly processed