Process Configuration

overview this tab is used for creating, managing, and deleting campaigns under a docid\ d6nngdilc1az5zszinnqk it includes the following sections and tabs to facilitate these functions the user interface of this tab varies based on the campaign type selected in the left side menu it can be divided into several parts left navigation section this fixed left sidebar allows browsing through various processes and campaigns if the sidebar is hidden, click the icon to open it; if visible, click "x" to close it the pane includes a "create new campaign" button to start new campaigns and a search box to find specific processes or campaigns tabs by default, these tabs appear when you first visit the page, though their visibility and settings depend on the selected campaign type\ details of these tabs are covered in the campaign settings documentation settings routing users call context default working queues canned message holiday/office hours customers local ivr custom fields state rule media profile customer card qa parameters prompt operations operations here are categorized as process management click any process name in the left navigation to configure its settings if no campaign exists, process settings won't appear; create a campaign first before accessing these settings campaign management the administrator can create, edit, and delete campaigns, which are essential for setting up the contact center create campaign, process tab interface for different campaigns, delete a campaign this organizes campaign creation and management effectively with process specific configuration and operational tools process settings you can click a process name in the left navigation bar to view the settings of this process the settings of a process contains the following tabs click the links to know more about them chat theme custom fields customer distribution rules pace state pace rule customer card