Category Mapping - Gen AI Bot
4 min
Feature Overview
This feature introduces node-level visibility and category mapping for GenAI (Bot Mandate) nodes in Chatbot Analytics.
With this feature:
- Each Bot Mandate Subgoal is tracked individually under Most Frequent Questions, Least Frequent Questions & Unanswered Frequent Questions.
- Category Mapping ensures Bot Mandate nodes appear in Category-wise Usage charts, alongside Workflow (NLP) nodes.
- Businesses gain a complete view of bot performance across both Workflow and GenAI nodes.
How to Use This Feature
Creating or Editing AI Agent Nodes
- Log in to your Chatbot console and select the Bot where Gen AI is enabled.
- Navigate to Flow Builder, go to AI Agents from the LHS navigation bar.
- Create a Subgoal node.
- Enter a Node Name (mandatory) - This will appear in Analytics.
- Select a Category (mandatory):
- Choose from the dropdown list of existing categories, or
- Create a new category on the go.
- If unsure, select “Others.”
- Add the Objective to the Subgoal of that node.
- Click Save. The system will not allow saving if the Node Name or Category is missing.
Viewing Analytics
Node-Level Analytics
- Go to Chatbot Analytics - Questions Section.
- You can now view Most Answered, Least Answered, and Unanswered Questions.
- Counts for all nodes (Workflow + GenAI) are displayed, with Bot Mandate nodes tracked individually.
Category-wise Usage
- Navigate to Chatbot Analytics - Category-wise Usage.
- View combined counts of Workflow + GenAI queries, broken down by categories.
- Uncategorized nodes are automatically grouped under “Others.”
Best Practices
- Using clear, descriptive names for Nodes makes analytics easier to interpret.
- Always assign a Category (mandatory field). If unsure, use “Others.”
- Regularly review analytics to optimize prompts and improve GenAI accuracy.
- Compare normal Workflows vs Bot Mandate performance to guide the transition toward GenAI-first bot design.