Category Mapping - Gen AI Bot

feature overview this feature introduces node level visibility and category mapping for genai (bot mandate) nodes in chatbot analytics with this feature each bot mandate subgoal is tracked individually under most frequent questions, least frequent questions & unanswered frequent questions category mapping ensures bot mandate nodes appear in category wise usage charts, alongside workflow (nlp) nodes businesses gain a complete view of bot performance across both workflow and genai nodes how to use this feature creating or editing ai agent nodes log in to your chatbot console and select the bot where gen ai is enabled navigate to flow builder, go to ai agents from the lhs navigation bar create a subgoal node enter a node name (mandatory) this will appear in analytics select a category (mandatory) choose from the dropdown list of existing categories, or create a new category on the go if unsure, select “others ” add the objective to the subgoal of that node click save the system will not allow saving if the node name or category is missing viewing analytics node level analytics go to chatbot analytics questions section you can now view most answered, least answered, and unanswered questions counts for all nodes (workflow + genai) are displayed, with bot mandate nodes tracked individually category wise usage navigate to chatbot analytics category wise usage view combined counts of workflow + genai queries, broken down by categories uncategorized nodes are automatically grouped under “others ” best practices using clear, descriptive names for nodes makes analytics easier to interpret always assign a category (mandatory field) if unsure, use “others ” regularly review analytics to optimize prompts and improve genai accuracy compare normal workflows vs bot mandate performance to guide the transition toward genai first bot design