Enable AI Agent (Bot Mandate)
5 min
What is AI Agent
AI Agent enables GenAI-powered conversational flows using natural-language objectives and actions. It allows bots to handle free-flow conversations beyond predefined NLP intents.
How to Enable AI Agent
- Open your bot
- Go to Settings → Solution Settings
- Enable AI Agent (Bot Mandate).
- Read and confirm the behavior in the modal.
Once enabled, AI Agent Studio appears in the left navigation as Agents.
Note: If the feature might not be available on your bot, please reach out to your respective Account Manager to get it enabled.
How to Configure AI Agent
When the AI Agent is enabled:
- A default workflow is auto-created:
- Supervisor node
- Example sub-goal nodes
- One Normal AI Agent
- One FAQ AI Agent (For Exomind)
All three with Sample prompts
- You can edit:
- Objectives
- Routing logic
- Node Names
- Add or delete the nodes based on your requirements
Important Configuration Note
- To use NLP + AI together, enable AI Intent Assist for better results.
How to Use Existing Default Flows
- Use the Supervisor node to route queries
- Customize sub-goal prompts for your use case
- Add actions like:
- Exomind (knowledge base)
- APIs
- Deploy the bot after changes
The default setup is designed as a starter template that can be extended.
How to Test an AI Agent
- Test open-ended user queries, ask general queries like - What can you do? How can you help me?
- It will provide an answer related to the topic and the use case it is trained on.
- Validate routing to correct sub-goals
- Test fallback behavior
- If Exomind is used, verify factual accuracy by asking any question from the trained file.
- Test with AI Intent Assist ON and OFF to confirm expected behavior