Manage Exotrunks

the exotrunk management section in your exotel platform dashboard allows you to create, configure, and manage sip trunks for your account sip trunks enable seamless connectivity between your voicebot provider and exotel’s cloud communication platform to access exotrunk management, log in to your exotel dashboard based on your account cluster mumbai cluster platform in exotel com https //platform in exotel com singapore cluster currently unavailable use your registered exotel credentials to sign in exotrunk managment is a limited access feature if you are unable to see exotrunk management feature on your platform dashboard please contact hello\@exotel com overview the exotrunk management page lists all sip trunks created within your account along with key details such as field description trunk name the user defined name of the sip trunk domain name the sip domain through which exotel routes your traffic created at / updated at timestamps showing when the trunk was created and last modified status the current operational state (e g , active ) actions allows you to delete an existing trunk use the create trunk button on the top right to add a new sip trunk creating a new exotrunk to create a new sip trunk, follow these steps click create trunk in the top right corner of the exotrunk management page fill in the required details in the create new exotrunk form trunk details field description required trunk name enter a unique name (maximum 16 characters) ✅ exophone select the exophone to beassociated with this trunk ✅ alias (optional) provide an alias name for reference ❌ whitelist ips whitelist ips ensure that only trusted systems can connect to your sip trunk ip whiltisting is optional field description ip address enter the ip address of your pbx or sip endpoint subnet mask define the subnet range (default 32) you can currently only whitelist 1 ip range from the platform dashboard to whitelist additional ips, contact hello\@exotel com destination uris specify where calls should be routed for this trunk field description transport protocol choose between tcp or tls destination ip/fqdn enter the ip address or fqdn of your destination server destination port specify the sip port click create exotrunk to save the configuration viewing trunk details once created, each exotrunk has a dedicated trunk details page that displays its configuration and status basic information field description trunk name the name assigned to the trunk trunk id unique system identifier for the trunk alias alias name, if configured domain name exotel sip domain assigned to the trunk auth type the authentication mode used ( ip whitelist ) created / last updated timestamps of creation and last update phone numbers displays phone number assigned to the trunk for handling inbound calls if no numbers are assigned, this section will show no phone numbers assigned — assign phone numbers to this trunk for incoming calls destination uris lists all configured sip destination endpoint if none are configured, the message will show no destination uris configured — configure destination uris to route calls from this trunk whitelisted ips shows all ip addresses authorized to connect to the trunk if none are added, you’ll see no whitelisted ips configured — add ip addresses to restrict trunk access and enhance security managing existing trunks you can manage your trunks directly from the exotrunk management dashboard action description view details click the trunk name to open the full configuration page delete click the trash icon to remove a trunk permanently next steps once your sip trunk is created and configured setup call flow with exotrunk docid\ euvmvkznxnkm6zsjoc9gw to define how inbound and outbound calls should be handled if you encounter any issue with when managing exotrunks please reach out to exotel support with the trunk id and error logs for investigation