Exotel MCP — Overview

19 min

Exotel MCP connects Claude to your Exotel account. Once connected, you talk to Claude in plain language — Claude handles the API calls.

What It Is

MCP (Model Context Protocol) is an open standard that lets AI assistants use external tools. Exotel MCP is a server that exposes your Exotel account as a set of tools any MCP-compatible AI client can call directly — Claude, Cursor, Codex, or others.

You install it once. After that, anything you could do with the Exotel API — placing calls, sending SMS, managing VoiceBots, pulling transcripts, running quality analytics — you can ask your AI client to do in a sentence.

What You Can Do

Make Agentic Calls

This is the flagship use case. Claude places a call, a VoiceBot conducts the conversation, and Claude brings the answer back to you.

"Call Priya and ask if the onboarding report is ready"

"Call +91XXXXXXXXXX and tell them the meeting is shifted to 4pm"

"Call the team lead and check if yesterday's deployment went through"

The person on the other end hears a natural AI voice. Your AI client returns what they said.

Send SMS

"Send an SMS to +91XXXXXXXXXX saying 'Running 10 minutes late'"

"Send a bulk SMS to the numbers in this list with today's update"

Monitor Calls

"Check the status of my last call"

"Get the transcript of the call with +91XXXXXXXXXX from this morning"

Manage VoiceBots

"Update my VoiceBot's greeting message"

"Create a new VoiceBot for handling delivery confirmation calls"

Run Quality Analytics

"Analyze this call recording for sentiment and compliance"

"Show me the top issues from calls this week"

How It Works

You → Claude → Exotel MCP Server → Exotel API
                     ↓
              Your credentials
              (stored locally)

You type a request in your AI client

The AI picks the right Exotel tool and calls it

The MCP server authenticates with your Exotel credentials and hits the Exotel API

The result comes back to the AI, which interprets and reports it to you

Your credentials live in your AI client's local config — they never go anywhere except to Exotel's API.

What's Included

Category	What you can do
Voice Calls	Place calls, connect numbers, get call status, search by number
VoiceBot	Create bots, update prompts, place bot calls, fetch transcripts
SMS	Send single or bulk messages, check delivery status
CQA	Ingest recordings, run quality analysis, fetch results
Account	Look up number metadata, manage configurations

Full reference: Available Tools →

Requirements

Requirement	Details
AI Client	Any MCP-compatible client — Claude Desktop, Cursor, Codex, etc.
Node.js	v18 or later — nodejs.org
Exotel Account	Active account with API credentials

Get Started

Quick Start — make your first agentic call in 5 minutes →

Regions

Account type	API Domain
India-hosted accounts	https://api.in.exotel.com
Globally-hosted accounts	https://api.exotel.com

Set the api_domain field in your config to match your account. Check your Exotel dashboard URL — if it's my.in.exotel.com, you're on India-hosted.

Questions? developer.exotel.com/api/exotel-mcp-server | Exotel Support