Our super-smart AI, knowledgeable support team and an awesome community will get you an answer in a flash.

 Harmony is our unified design system that brings visual consistency, usability, and scalability to every experience across the Exotel ecosystem.  It acts as the single source of truth for our design language—defining how products look, feel, and behave to create seamless experiences for agents, supervisors, and administrators alike.

Harmony UX Philosophy

 Our process combines research, design thinking, and system scalability to create meaningful, repeatable design outcomes.  Discover – Understand user needs, behaviors, and challenges through research and collaboration.

The Harmony Design Process

Tokens

Components

Bot Monitoring

The Harmony Design System

CCaaS

Harmony CX Platform

AI-Powered Quality Analysis

For Admin/Supervisors/Analyst

AI Assist

For Agents/Executives

New Capabilities

Omni Custom Apps – Developer Guide

Omni URL Based CRM integration Guide

Omni Toolbar

Third party CRM Integration with CC

Agent Guide

Monitor Omni Campaign

Supervisor Guide

Configuration Documents

toolbar

Omnichannel solution