Connect Applet

connect applet the connect applet routes an incoming call to a group or list of phone numbers when a caller reaches this applet, exotel dials the configured numbers and connects the caller to whoever answers first features flexible dialing — connect to one or multiple phone numbers two configuration modes manual entry — enter phone numbers directly in the applet configuration dynamic via url — return numbers to dial from your application url call recording — optionally record the connected conversation configuration in the exotel dashboard, open your call flow editor drag the connect applet into your flow choose how to provide numbers enter directly type phone numbers into the configuration application url provide a url that returns the numbers to dial dynamic number selection when using an application url, your endpoint receives call details and should return the phone number(s) to connect this enables dynamic routing based on caller id (route vip customers to dedicated agents) time of day (route to different teams based on shifts) crm data (route to the account owner) for detailed documentation on the url response format, refer to the connect applet dial whom documentation call recording when recording is enabled, combine the connect applet with a greeting applet to inform callers that their conversation is being recorded for quality assurance example flow incoming call → greeting → connect (to sales team)