 The Connect applet routes an incoming call to a group or list of phone numbers.  When a caller reaches this applet, Exotel dials the configured numbers and connects the caller to whoever answers first.

Connect Applet

 Configuring a Bidirectional Stream- Voicebot Applet Bidirectional Streaming Bidirectional Streams allow two-way flow of voice data over a websocket.  Exotel would send the voice data of the caller to a websocket endpoint.

Voicebot Applet

 Unidirectional Streaming Unidirectional Streams allow you to Stream live calls over WebSocket in a single direction, from Exotel to the WebSocket Endpoint.  Some of the use cases for this are live transcription, realtime monitoring of agents, realtime coaching etc.

Stream Applet

 The Greeting applet plays a recorded voice message to greet your callers.  Use it as the first step in your call flow to welcome callers before routing them.

Greeting Applet

 This applet allows you to take numeric information from the user when they are pressing something on their keypads.  The information gathered can be used for mobile number input, order id verification etc.

Gather Applet

 The Passthru applet enables dynamic call flow control by communicating with your application in real-time.  When a call reaches this applet, Exotel sends call details to your application URL and uses your response to determine the next step.

Passthru Applet

 This applet helps customers to streamline their flows based on multiple responses.  It helps them to create different workflows based on different responses given.

Switcase Applet

 The Transfer applet lets you build modular call flows by transferring between multiple flows.  Instead of creating one large, complex flow, you can break it into smaller reusable flows and use the Transfer applet to connect them.

Transfer Applet

 The IVR (Interactive Voice Response) Menu applet presents callers with a voice menu and routes them based on their DTMF (keypad) input.  The applet plays a recorded prompt (e.

IVR Menu Applet

 The Voicemail applet allows callers to leave a recorded voice message when no one is available to take the call.  Messages are routed to specified groups or users.

Voicemail Applet

 The Hangup applet terminates a call.  Use it as the final step in a call flow to cleanly end the conversation.

Hangup Applet

 The SMS applet sends an SMS message during a call flow.  Use it to send confirmation messages, follow-up information, or notifications triggered by call events.

SMS Applet

 The Email applet sends an email notification with call details when a call reaches this point in the flow.  Use it to alert your team about incoming calls, missed calls, or voicemails.

Email Applet

Connect Voice AI with Flow API

Applets

CCaaS

Connect applet - Your tool to do complex call routing with Exotel

Dial using number from a URL

Programmable Connect: Working with Connect Applet (Dynamic URL)

Our super-smart AI, knowledgeable support team and an awesome community will get you an answer in a flash.

Programmable Voice

Developer Guide: Navigating Exotel's Programmable Voice APIs

Connect Voice AI API

Voice APIs

Authentication & Base URL

Implementing Your gRPC Endpoint for Real-Time Call Events

Authenticating gRPC Callback Events from Exotel

POST — Create a Leg

GET — Get Leg Details

GET — Get Events for a Leg

Leg Actions

ExoML — Introduction

Rate Limits

POST — Create a Bridge

GET — Get Bridge Details

PUT — Update a Bridge

Bridge Actions

Bridge APIs - Introduction

ExoML

Which Voice SDK should I use?

Introduction

Getting Started

Subscriber Management API

Outbound Call APIs

Client webSDK

Introduction and Glossary

Client Android SDK

Integration Guide

SDK Sample

Client IOS SDK

Client Flutter SDK

Voice SDKs

Make an API Outgoing call using Postman

StatusCallback reliability: expected latency, retry logic, and handling missed callbacks

How to perform Listen Whisper Barge using LWB API

Enabling Applet-Level Call Recording

Leg details API to get all participants details of a Call

Play dynamic text or audio from URL in connect applet

How does the Campaigns API work

Why does the response time of Connect API vary?

How to monitor the status of your SMS?

How do I integrate Exotel into my CRM?

Passing a Custom field in API

Metadata of a phone number

How can I get data of a call into another system using Exotel API?

Getting a Popup when agent receives a call

Outbound Call to connect an Agent to a Customer

API to convert text to high quality voice using Shout Out app

Outbound Call to connect a Customer to an App

Call API to get details of a Call

Additional API

Accessing Call Recordings on Connectors

Freshdesk Integration

Freshdesk Secure Recording Enablement

Freshchat Integration

FreshSales Integration

Freshworks

UTC connector

LeadSquared Mobile app integration

LSQ IP-PSTN Connector

Configure Exotel's WhatsApp cloud Integration with LeadSquared

Leadsquared

Shopify

Hubspot

Integration

Adding Secure Recording Component in Exotel's SFDC connector

Salesforce

Integration With Zoho CRM (PSTN and VoIP)

Zoho

Connectors

IP-PSTN intermix: Customer onboarding and WebRTC SDK integration

Answering Machine Detection (AMD)

Promotional Calls to Jammu & Kashmir Numbers

FAQs