Email Applet

the email applet sends an email notification with call details when a call reaches this point in the flow use it to alert your team about incoming calls, missed calls, or voicemails what gets emailed the email includes details about the call caller information — the caller's phone number timestamps — when the call was received agent details — which agent handled the call (if applicable) call outcome — whether the call was answered, missed, or went to voicemail voicemail status — whether a voicemail was left configuration in the exotel dashboard, open your call flow editor drag the email applet into your flow enter the recipient email address(es) example flows missed call notification incoming call → connect (to support) → (no answer) → email (notify manager) → voicemail call summary incoming call → connect (to sales) → email (send call details to crm inbox) best practices use email applets after connect failures to ensure missed calls are tracked combine with voicemail for a complete missed call workflow send emails to shared inboxes or ticketing systems for better tracking