SMS Applet

the sms applet sends an sms message during a call flow use it to send confirmation messages, follow up information, or notifications triggered by call events modes static mode send a fixed, pre configured message to the caller configure the message text directly in the applet the same message is sent every time dynamic mode fetch the message content from your application url the applet sends a get request to your configured url your application returns the sms content as plain text enables personalized messages based on caller data or call context configuration in the exotel dashboard, open your call flow editor drag the sms applet into your flow choose the mode static enter the message text dynamic provide your application url example flows post call confirmation incoming call → connect (to agent) → sms ("thank you for calling your ticket #12345 has been created ") dynamic follow up incoming call → passthru (look up order) → sms (fetch order status from url) → hangup dynamic mode response format your application url should return the sms content as plain text in the response body the applet sends a get request and expects a simple text response