Greeting Applet

the greeting applet plays a recorded voice message to greet your callers use it as the first step in your call flow to welcome callers before routing them features phone recording — record a greeting using your own phone file upload — upload a pre recorded audio file (8000 hz mono wav format) text to speech — enter text and let the system generate speech automatically (robocop) usage the greeting applet is typically the first applet in an incoming call flow incoming call → greeting → ivr menu → connect configuration in the exotel dashboard, open your call flow editor drag the greeting applet into your flow choose your greeting method record via phone enter your phone number and exotel will call you to record upload file upload an 8000 hz mono wav file text to speech type your greeting message best practices keep greetings short and clear (under 15 seconds) if recording calls, use the greeting applet to inform callers "this call may be recorded for quality assurance purposes" use text to speech for quick prototyping, then switch to professional recordings for production