New Release
CQA Preview
Explore step-by-step guides, troubleshooting tips, and expert resources for every Exotel product
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Conversation Intelligence, Voice and Chat Agents, and Exotel MCP Server
AI Human Harmony, Omni Contact Center - Ameyo, Business Phone System
Digital Voice, SIP Trunking, Voice and Messaging APIs
ANNOUNCEMENT
Omni Contact Center - Ameyo
Enabling advanced insights for Emerge customers utilizing the ECC 4.x platform. This preview is designed to give you an early look at CQA capabilities at no cost.
Exotel Design
Our unified source of truth for design and development, ensuring consistent, accessible, and high-quality UI across all Exotel products.
APIs - New Release
Unlock real-time bidirectional communication with customers. This API allows for rich messaging features, media sharing, and quick replies
Everything you need to know about the product and billing.
You can generate API key and token from the Exotel dashboard under "API Settings." Navigate to your account settings and look for the API management section.
Yes, Exotel provides a sandbox environment where you can test all APIs without affecting your production setup. You can access sandbox credentials from your dashboard.
Exotel supports SMS, WhatsApp Business API, RCS, Email, and other popular messaging channels for comprehensive customer communication.
You can integrate WhatsApp Business API through our REST APIs or use our SDKs. We also provide webhook support for real-time message handling.
You can create call flows using our visual flow builder in the dashboard. Simply drag and drop components to design your customer journey.
Caller ID Pool allows you to use multiple phone numbers for outbound calls, improving call delivery rates and maintaining professional communication.
Agent routing can be configured through skills-based routing, round-robin, or priority-based algorithms in the contact center settings.
Use our campaign builder to create personalized messaging campaigns with dynamic content, audience segmentation, and automated triggers.
Get detailed insights including delivery rates, engagement metrics, conversion tracking, and customer journey analytics.
Exotel offers pre-built integrations with popular CRMs like Salesforce, HubSpot, and Zoho, plus REST APIs for custom integrations.
The MCP (Message Control Protocol) Server is our core messaging infrastructure that handles all communication channels with high reliability and scalability.
Our Voice APIs support making calls, receiving calls, call recording, and IVR functionality. Check our API documentation for implementation guides.
API rate limits vary by endpoint and plan. Enterprise customers get higher limits. Check your dashboard for specific rate limit information.
Configure Direct Routing by adding Exotel as a SBC (Session Border Controller) in your Microsoft Teams admin center and setting up routing policies.
Smart Cloud SIP Trunk provides intelligent call routing, automatic failover, and cost optimization for your voice communications infrastructure.
Multimodal Digital Voice combines traditional voice calls with digital channels, allowing seamless switching between voice, chat, and video during conversations.
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