Ameyo Platform Documentation

overview welcome to the ameyo platform documentation portal this portal is your comprehensive resource for learning how to use, configure, and manage all features across the omni contact center solution whether you are seeking information on setting up a new ivr flow, monitoring live agent metrics, or generating historical reports, this documentation provides step by step guides, feature explanations, and best practices the content is organized by functional area and feature hierarchy to ensure you quickly find the information relevant to the platform component you are working with 📝 we're enhancing this documentation the earlier version remains available for reference login for detailed access how to navigate and find information the documentation is logically structured around the major functional components of the platform select a feature area begin by choosing one of the main libraries below (e g , campaign management or real time monitoring) browse the hierarchy within each area, features are organized into logical three level categories (e g , agent desktop / console > workbench > unified agent desktop ) search use the search bar at the top left of the portal to find specific terms, features (like "call barging," "avg acw duration," or "lead penetration"), or administrative settings key business use cases need to solve a specific business problem? here are common scenarios and where to find the relevant feature documentation refine dialing strategy look under outbound voice capabilities for dialing modes understand supervisor check monitoring & analytics for live agent coaching (whisper & barge) docid\ lyy85dn1de b0suquv9vm (sla metrics) and dashboard docid\ qzv jjq5ecy2zfrvc4h4l historical stats set up a new user start with system & user management for user & role management docid\ fenoervqfy dgqklkkyvg