Call Components Definitions
2 Articles
Call Components in Contact Center
4 min
Updated12 Oct 2026
In general, the following two types of call directions are identified in Contact Center Industry. Sometimes they are also termed "Common Types of Calls".
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Hang-up Cause Codes
7 min
Updated12 Oct 2026
When a call disconnects, Ameyo records the reason as a hang-up cause code, also called hang-up details. Use this reference to find out who ended a call and why.
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