Operations & Troubleshooting
2 Articles
Troubleshooting Voice Related Concerns (Disturbance & Breakage)
8 min
Updated08 Jul 2026
A standard call is a combination of two distinct connections, commonly referred to as legs Agent's Leg The connection between the agent's system and the call server. Customer's Leg The connection between the SIP line and the call server.
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How to Generate a CSR (Certificate Signing Request)
3 min
Updated08 Jul 2026
This guide will walk you through the steps to create a Certificate Signing Request (CSR). SSL certificates are the industry-standard means of securing web traffic to and from your server, and the first step to getting your own SSL is to generate a CSR.
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