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exotel agentstream is a real time voice streaming service that connects live phone calls (pstn or sip) to your ai systems or bots over the internet in unidirectional streaming , agentstream sends audio one way — from the customer’s phone leg to your application use case transcription, analytics, passive monitoring, or recording in bidirectional streaming , agentstream sends audio both ways — customer speech is streamed to your bot, and your bot’s responses are streamed back into the live call use case interactive voicebots, agent assist, real time translation, or conversational ai in simple terms unidirectional = listen only bidirectional = listen + talk agentstream gives you the flexibility to pick either mode depending on whether you just need call insights or a conversational ai experience this guide outlines how to enable and use exotel’s agentstream(aka voice streaming) capabilities via the voicebot applet or stream applet these voice streaming applets allow real time audio streaming between your customer calls and bot platforms over websocket