 AgentStream Applets are building blocks inside Exotel that let you decide how audio from a live call is streamed to your bot or application over wss.  Each applet controls the direction of audio flow, event handling, and bot playback behavior Enabling And Disabling Streams Unidirectional and Bidirectional Streams can be enabled for a call flow using the “Stream” and “Voicebot” Applet, respectively when creating Custom Apps in the App Bazaar.

AgentStream Applets

 The Passthru Applet sends call and streaming metadata from Voice Applet flows to your server, especially useful when executing Voicebot Applet (Bidirectional Streaming) Stream Applet (Unidirectional Streaming) Passthru sends additional stream-specific parameters as query parameters, enriching standard passthru behaviour.  Refer to the standard passthru documentation here Working with Passthru Applet This guide is an extended version with additional parameters for streaming flows.

Passthru Applet

 Connect Applet Configuration, Dynamic URL, and Escalation via Passthru for Agent handover You can configure the Connect applet's parameters in one of two ways Flow Builder — set parameters directly in the applet's UI.  Dynamic URL — control parameters at runtime via your own application endpoint.

Connect Applet for Agent handover

 Voicebot Applet now allows you to record live conversations between your bot and customers for quality monitoring, compliance, or training purposes.  You can configure recording behaviour directly within the applet under the “Record this?

Recording Options in the Voicebot Applet

AgentStream: WSS errors and handling

CCaaS

Stream Applet

VoiceBot Applet

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Exotel AgentStream

Overview & Quickstart

Connect Voice AI API

Connect Voice AI with Flow API

Programmable Voice APIs with AgentStream

Active Stream Monitoring API

Get Started

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FAQs