3. Work

Target audience: QA analysts, Supervisors, Agents, Admins

Description: Day-to-day work in the WORK menu: reviewing analyzed interactions, reading AI insights, managing disputes and score edits, running test evaluations, and exporting reports.

Each page below follows the same pattern: a page map (what the screen is and what is on it), a feature hub where rules or roles need explaining, and tasks with step-by-step instructions. Pages appear in your menu only when your role and account allow them; see 2.4 Navigation map.