7. Help & Support
Target audience: All users
Description: The utilities in the footer at the bottom of the left navigation — Usage & Limit, Policy, and Help and Support — and the CQA policy documents: the Password Policy and the Data Retention Policy.
Agents and Supervisors do not see Usage & Limit or Policy in the footer of the left navigation. Everyone can read the policy documents in this chapter.
Path: Help and Support, in the footer of the left navigation · Who: All users
Click Help and Support at the bottom of the left navigation to open the in-app help panel. It opens over the page you are on, so you do not lose your place.
Before you contact support
- Check Troubleshooting for common problems and fixes.
- For setup questions, start from 2.1 Choose your path.
Contacting CQA Support or your Customer Success Manager
Contact CQA Support or your Customer Success Manager (CSM) for:
- Problems that Troubleshooting does not resolve.
- Pages that are missing from your menu.
- Cap changes, custom roles, and custom dashboards.
To get a faster answer, include:
- Your tenant name.
- The Interaction ID for problems with a specific call.
- The job name and run time for problems with an import, export, or report.
- The request_id from the response for API errors (6.3 Response envelope).
Never send passwords or API keys to support.