Guided Tour

human in the loop platform acts as the ultimate safety net this walkthrough demonstrates exactly how your agents can act as "process owners," spotting failing interactions instantly and rescuing them before the customer hangs up key stops on this tour shift readiness verifying your status in the command center before entering the live pool early warning system how the algorithm prioritizes "negative" sentiment and "critical" alerts in your feed live diagnosis using real time transcripts and ai summaries to understand the context before you act the rescue button executing a precise "barge in" to instantly mute the bot and take control zero gap handover landing in the live call with full context history, ready to solve the issue immediately