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Explore our comprehensive guide on the Exotel Voicebot platform, covering everything from setup and configuration to performance monitoring and continuous improvement for optimal engagement.

Exotel Voicebot: User Guide

 The Knowledge Base feature empowers your VoiceBot to provide accurate, context-aware responses by training it on your specific business data.  Instead of relying on generic information, the bot "reads" your uploaded documents, such as FAQs, product manuals, or policy guides, to answer customer queries with precision.

Knowledge Base for Exotel VoiceBot

 VoiceBot Webhooks allow you to receive real-time notifications about events occurring during a voicebot call.  When specific events occur, the VoiceBot platform sends HTTP POST requests to your configured webhook endpoints.

VoiceBot Webhooks

 The Bring Your Own Key (BYOK) feature allows you to integrate your own API credentials for Speech-to-Text (STT), Large Language Models (LLM), and Text-to-Speech (TTS) services.  By providing your own keys, you gain greater control over model usage, billing, and region-specific configurations within your Exotel VoiceBot.

User Guide: Bring Your Own Model Key for VoiceBot

 This documentation covers the full lifecycle of defining and deploying a Tool, using the Console UI for all steps.  This section focuses on defining the external API endpoint and its interface.

Tool Integration for VoiceBot

 This documentation guides you through the process of assigning an Exotel phone number (ExoPhone) to your Voicebot, allowing customers to call and interact with your bot directly.  New Users Start with Part 1 Account Setup (Sign Up & KYC).

Connect Your Number to Your Voicebot

 Calls handled by your voicebot often contain sensitive personal information — a caller may read out a card number, an Aadhaar or PAN number, a phone number, or their address.  By default, everything the caller says is saved as-is in the call transcript.

Masking Sensitive Data (PII) in Voicebot

 Availability tiers evolve as new languages are validated — check with your Exotel representative for the latest information.  Every Exotel voice bot is built from three interchangeable pieces.

Voice Bot