Monitored Bots
Human-in-the-Loop Ecosystem
The Problem The Failure Points of Automation Standard bots are effective at handling simple, repetitive queries, but they often fail when faced with high customer emotion, complex multi-part questions, or unexpected requests. This "failure gap" is where the customer experience breaks.
Getting Started
This document outlines the Monitored Bot system, covering admin prerequisites and Monitoring Agent workflows. It details how to supervise live bot sessions, track real-time sentiment, and use Barge to intervene in critical interactions.
Guided Tour
Human-in-the-Loop platform acts as the ultimate safety net. This walkthrough demonstrates exactly how your agents can act as "Process Owners," spotting failing interactions instantly and rescuing them before the customer hangs up.