Deploy Configuration App in Exotel Contact Centre

7 min

This guide explains how to install and configure the AI Assist Configuration App, which is the first step in deploying your AI Assist Assistant.

The Configuration App connects:

Campaign ID (from Contact Center) Assistant URL (from AI Assist Portal)

Without this step, the Assistant App will not function correctly.

Before You Start

Make sure the following are ready:

Your AI Assist Assistant is already created in the AI Assist portal

Your campaign is already created in the Contact Center

You have administrator access to the Contact Center

You have downloaded the AI Assist Configuration App file (.aaex format)

If any of these are missing, complete them first.

Step 1: Download the Configuration App

From the AI Assist portal:

Go to the Assistant deployment section

Select Download Configuration App

The file will download in .aaex format

This app is required before installing the Assistant App.

Step 2: Upload the Configuration App in Contact Center

Then:

Open the App Configuration tab

Go to the section where applications are managed

Upload the .aaex file you downloaded

Wait for upload to complete

Once uploaded, the Configuration App will appear in your system.

Step 3: Map Campaign ID and Assistant URL

This is the most important step.

Open the Configuration App settings.

You will see two required fields:

1️⃣ Campaign ID

Where to find it:

Go to the Campaign page in Contact Center

Copy the Campaign ID of the campaign that sends live audio

Paste it into the Campaign ID field.

2️⃣ Assistant URL

Where to find it:

Go to the AI Assist Portal

Open your Assistant

Navigate to Map Campaign step

Copy the Assistant URL shown there

Paste it into the Assistant URL field.

After entering both values:

Click + Add Mapping to confirm the mapping

Click Save

Apply changes

If either value is incorrect, the Assistant will not work.

Step 4: Verify Configuration

Before moving forward, confirm:

Campaign ID is correct

Assistant URL is correct

Configuration is saved successfully

Only after this step should you proceed to install the Assistant App.