Deploy Configuration App in Exotel Contact Centre

this guide explains how to install and configure the ai assist configuration app , which is the first step in deploying your ai assist assistant the configuration app connects campaign id (from contact center) assistant url (from ai assist portal) without this step, the assistant app will not function correctly before you start make sure the following are ready your ai assist assistant is already created in the ai assist portal your campaign is already created in the contact center you have administrator access to the contact center you have downloaded the ai assist configuration app file ( aaex format) if any of these are missing, complete them first step 1 download the configuration app from the ai assist portal go to the assistant deployment section select download configuration app the file will download in aaex format this app is required before installing the assistant app step 2 upload the configuration app in contact center sign in to the contact center using an administrator account then open the app configuration tab go to the section where applications are managed upload the aaex file you downloaded wait for upload to complete once uploaded, the configuration app will appear in your system step 3 map campaign id and assistant url this is the most important step open the configuration app settings you will see two required fields 1️⃣ campaign id where to find it go to the campaign page in contact center copy the campaign id of the campaign that sends live audio paste it into the campaign id field 2️⃣ assistant url where to find it go to the ai assist portal open your assistant navigate to map campaign step copy the assistant url shown there paste it into the assistant url field after entering both values click + add mapping to confirm the mapping click save apply changes if either value is incorrect, the assistant will not work step 4 verify configuration before moving forward, confirm campaign id is correct assistant url is correct configuration is saved successfully only after this step should you proceed to install the assistant app