Group Manager Session Details

overview the group manager session details report provides a comprehensive, agent wise breakdown of session activity for all agents within a specific group it captures detailed information such as login and logout times , ready and break durations , auto call on/off intervals , and other key activity metrics that reflect agent availability and productivity within a group this report helps group managers and supervisors monitor agent session behavior, track adherence to schedules, and ensure optimal utilization of staff during a given time period important note if an agent is added to a group during a portion of the selected reporting interval, their session data will be available only from the time they were added to that group onward any data from the period before they were added will not appear in this report example if a report is generated for group 1 for a 9 hour duration (10 00–19 00), but agent 1 was added at 14 00, the report will display data for agent 1 only between 14 00 and 19 00 , even if the agent had been active in another group since 10 00 report columns column name data type definition user id string unique id of the agent associated with the session user name string name of the agent associated with the session session id string unique identifier of the user’s session in ameyo each login initiates a new session id login time time timestamp showing when the agent successfully logged into the ameyo system (note this may differ slightly from when the user clicked “login,” as system authentication time may vary ) logout time time timestamp showing when the user logged out from the ameyo system (note this may differ slightly from when the “logout” action was initiated due to system processing time ) total login duration duration total duration the user remained logged into the system during the session calculated as the difference between logout time and login time group name string name of the group in which the agent was assigned campaign id string unique id of the campaign to which the agent was staffed campaign name string name of the campaign to which the agent was staffed ready state information column name data type definition ready history id string unique identifier generated each time an agent marks themselves as “available” after a break ready start time time timestamp when the user either logged into a campaign or marked themselves as “available” after a break ready end time time timestamp when the user changed status to “break,” “logged out,” or switched campaigns ready duration duration total duration the user remained in “ready” status during the reporting interval calculated as the difference between ready end time and ready start time (note if the agent is logged into multiple campaigns, total ready duration may differ for each campaign the sum of ready duration across all campaigns can exceed the total login duration ) break state information column name data type definition break end time time timestamp showing when the agent ended their break — by logging out, selecting “available,” or deselecting a campaign break reason string the reason selected by the user when initiating a break (e g , lunch, meeting, technical issue) break duration duration total time the user spent on break during the selected interval it is the cumulative sum of all break durations across sessions within the specified timeframe auto call on/off information column name data type definition auto call on/off history id string unique id representing a complete “auto call on” to “auto call off” activity cycle for a user auto call on start time time timestamp when the user activated the “auto call on” status auto call on end time time timestamp when the user deactivated “auto call on” — by selecting a break, going “auto call off,” or when the supervisor changed the status via console auto call off end time time timestamp when the user changed from “auto call off” to “auto call on” or “available” status auto call on duration duration total time the user remained in “auto call on” status calculated as the difference between auto call on end time and auto call on start time (if multiple campaigns are selected, this duration may vary per campaign ) auto call off duration duration total time the user remained in “auto call off” status calculated as the difference between auto call off end time and auto call off start time (if multiple campaigns are selected, this duration may vary per campaign ) key insights provides complete traceability of agent activity during each session enables accurate analysis of agent availability, break trends, and call readiness helps managers identify under utilization or overstaffing by analyzing session patterns supports compliance tracking by ensuring adherence to login and break policies