User Disposition in Exotel Contact Center

overview there are some commonly known dispositions that an agent can insert at the time of the call disposition these dispositions available in the ameyo system, by default the administrator can manage these dispositions these are the runtime dispositions that have to be inserted by the agents manually disposition code meaning cause codes call direction types abrupt disconnection when the connection between the agent and the customer abrupt or there is some miscommunication that leads to break the communication between them is known as abrupt disconnection it generally happens when either the agent or the customer is in the area where the networks are not proper like on mountains, forest areas or the basement network issue all type of calls agent volume is too low when the customer is not able to hear the agent's voice properly, and the communication will not complete all type of calls already hangup when the customer already hang up the call in the first time and do not want to communicate with the agent again or when the agent transferred the call to another agent and customer disconnects the call, but agent answers the call for a few seconds outbound conference dtmf dtmf stands for dial tone multi frequency during the call with the agent, if the customer has to enter some digits into the ivr system through keypad on its phone, especially in cases where the customer is not telling the digits to the agents, thenn dtmf node is used to take numerical input from the customer on the call with the agent such a call can be disposed of with "conference dtmf" this disposition can also use at the time of a conference call when the otp is sent on another person's number, and that person is also on the conference call all type of calls conference disconnection the name specifies it's meaning itself during the the conference call, the third party call (the last dialed number) gets disconnect with the agent or customer all type of calls conference voice breakage during the conference call, the third party's call voice has a disturbance due to the network problem network issue all type of calls customer not able to hear when the customer is not able to hear the voice of the agent, and there is no outcome of the call network issue all type of calls customer volume too low when the agent is not able to hear the customer's voice properly all type of calls echo when the voice either of agent or customer produces echo, and anyone of them is not able to hear the voice properly network issue all type of calls foreign language when the agent is not able to understand the language of the customer it may be like the customer is using some other language which the agent is not able to understand all type of calls sale when the customer finally agrees to purchase the service offered by the organization outbound voice breakage when there is a disturbance in the voice of the customer or the aagent and anyone of them is not able to understand the voice of the other properly it may happen due to network issues network issue