 Masked Privileges User Function Masking is an administrative control feature within the Ameyo platform that allows administrators to selectively restrict an agent's access to specific operational tools or privileges.  This control is essential for maintaining operational integrity , enforcing business processes, and ensuring that agents only have the necessary tools to perform their defined roles.

Masked Privileges: User Function Masking

User & Role Management

 The Mapping Policies tab in the Administrator Console is used to define rules for associating users (agents) with their telephony details, such as their extension (phone number) and Call Context.  The specific interface and configuration steps available in this tab depend entirely on the User Mapping Policy selected in the System Settings tab.

Mapping Policies

Manual Call

User Management

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Ameyo Platform Documentation

LRU (Least Recently Used) Routing

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Ring to All / Parallel Ringing

Skill Based Routing

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Inbound Routing Strategies


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VoiceMail

Core Telephony Actions

Phone Number Masking (Masked Calling)

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CoBrowsing

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Voice Admin