User Management
License Management — Multi-CC Manager portal
License Management in the Multi-CC Manager portal is where a central platform administrator reviews the global license pool purchased for the deployment and allocates (splits) that entitlement across contact centers (environments) such as DefaultCC, Setup, Demo, CC1, CC2, and so on. This guide is for people who sign in with Multi-CC Manager credentials.
Masked Privileges: User Function Masking
Masked Privileges User Function Masking is an administrative control feature within the Ameyo platform that allows administrators to selectively restrict an agent's access to specific operational tools or privileges. This control is essential for maintaining operational integrity , enforcing business processes, and ensuring that agents only have the necessary tools to perform their defined roles.
User & Role Management
User Management provides the capability to create, manage, and configure user accounts and their associated privileges within the system. This is a core function, handled primarily by the Administrator or Voice-Admin user roles.