Getting Started & Navigation

3\ getting started target audience all users description a quick start guide focused strictly on accessing the platform and understanding the main dashboard and menus 3 1 accessing the platform 3 1 1 existing users to access the cqa console, you will need your organization's unique tenant id and user credentials navigate to the url open your browser and go to the cqa console login page (e g , http //cqa console in exotel com ) enter tenant id enter your tenant name/id to identify your organization enter credentials input your username and password log in click the button to access the platform 3 1 2 first time login (invited users) if your administrator has invited you to join the cqa platform, you must complete your registration via email before accessing the console welcome email look for an email titled "welcome to cqa!" in your inbox accept invitation click the accept invitation button within the email (note for security purposes, this link is strictly valid for 72 hours) register credentials you will be redirected to a registration page your username will be pre filled enter and confirm your secure password, then click register log in return to the main login page, enter your tenant id, username, and newly created password to sign in 3 2 the home page analytics dashboard upon successful login, you are immediately directed to the analytics dashboard this is the default home page for all users note the dashboard by default shows the analysis for a specific quality profile user can however de select the quality profile to see the analysis across all the quality profiles central overview the main area displays widgets showing high level metrics like average score, interactions analyzed, and trends navigation sidebar located on the left, this bar provides access to all core modules home returns you to the dashboard metadata configure system data fields quality profiles create and manage quality profiles assignment rules automate analysis logic analysis list view logs of processed calls test evaluation run ad hoc tests on batches of recordings filter panel on the dashboard, a panel on the left allows you to filter the visualized data by quality profile , agent , date , or test evaluation data privacy & customization tenant specific analytics & custom dashboards the cqa analytics engine (powered by superset) utilizes a strictly isolated, tenant specific architecture this means your data visualizations are walled off and secure need custom reporting? because dashboards are scoped to individual tenants, they can be deeply customized if the standard cqa dashboards do not capture your unique operational metrics, contact cqa support our team can build and configure customized reporting views tailored entirely to your specific workspace's needs 3 3 user profile & logout in the top right corner, you will find your user profile menu use this to view your account details log out securely exit the session