Supervisor Account Menu

to access the supervisor menu, click on the supervisor name icon at the top right of the screen the supervisor can perform the following operations from the menu tab change extension this option allows the supervisor to change his extension on which he was working previously to change the extension, click on the " change extension " button and the pop up to change the extension will come then, select the extension which you want to select change campaign through this option, the supervisor is able to change the campaign to change the campaign, click on the " change campaign " button and then select the campaign which you want to select from the pop up it also allows you to select multiple campaigns at the same time change password this option allows the supervisor to change his account’s password click on the " change password " button and provide your current password, then type new password two times to validate it keyboard shortcuts this feature allows the ameyo agent to see the list of keyboard shortcuts, through which the work of the agent can be reduced click “keyboard shortcuts” option from the list the following modal is displayed following are the actions for which the shortcuts are listed in this modal hold/unhold phone press the “alt” key and “h” key together to access this shortcut confer press the “alt” key and “c” key together to confer any call transfer press “alt” and “t” key together to transfer any call mute/unmute phone press “alt” and “m” key together to mute or unmute any ongoing call end call press “alt” and “e” key together to end the call dispose press “alt” and “d” key together to dispose of any call auto call status toggle press “alt” and “1” key together to change the status of the auto call auto ticket status toggle press “alt” and “2” key together to change the status of the auto ticket assignment open menu press “alt” and “?” keys together to open the keyboard shortcut modal barge press “alt” and “b” keys together to barge the call snoop press “alt” and “s” keys together to snoop the call whisper press “alt” and “w” keys together to whisper the call force logout press “alt” and “q” keys together to force logout any agent accept call press “alt” and “a” keys together to accept any incoming call and answer to it reject call press “alt” and “r” keys together to reject any incoming call worbench and monitor toggle press “alt” and “ ” keys together to switch between workbench and monitoring screen of supervisor click switch to disable the keyboard shortcuts click switch to enable the keyboard shortcuts by default, they are enabled for every user the above shortcuts can not be customized, they are fixed the supervisor can use the search box to search for any specific shortcut key manage acronyms this option allows the supervisor to see the list of the campaign acronyms which was created at the campaign levels on this page, the supervisor can create its own acronyms which are only visible to the supervisor, and the supervisor can use them only perform the following steps to create the self acronyms enter the short term in the "short term" textarea provide the full name corresponding to the short term in the "full term" textarea click "create" button supervisor can delete his created acronyms but he does not have the option to edit them select an acronym and click icon to delete it a confirmation pop up comes up click "yes" to confirm the deletion process else click "no" the campaign level acronyms cannot be deleted from here they can only be created from the manage tab of the supervisor screen send error logs it is a feature provided by the ameyo to send the errors which occurred at the time of work logout click "logout" to logout from the ameyo once you click logout, all the services will stop, and supervisor redirects again to the login page logout option will be disabled when the user is either on the call or having the conversation with customer over the chat logout option will only be available after the conversation will be terminated and call or chat will be disposed successfully last login it shows the last date and time of the supervisor when the account has been logged in by supervisor