AMD FAQs

why is answering machine detection used? the primary reason for using amd is to boost the efficiency of contact center agents and reduce operational costs by automatically identifying and handling machine responses, amd allows agents to focus their time on live conversations with potential customers, leading to better engagement and potentially higher conversion rates this technology is also valuable for optimizing outreach in various communication platforms across sectors like healthcare and finance how does answering machine detection work? amd systems typically employ techniques such as audio signal processing, natural language processing, and silence detection to make accurate determinations they analyze factors like ringing time, silence between phrases, and keywords in greetings when a call is picked up, the system analyzes the initial audio if a human is detected, the call is connected to an agent if a machine is detected, the system can either disconnect the call, leave an automated message, or connect to an agent, depending on the configured workflow why is answering machine detection particularly relevant now? amd has become increasingly relevant due to the rising number of voicemail subscribers, the significant growth of digital assistants and voicebots, and features like voicemail becoming a default on many devices like iphone the launch of features like truecaller assistant, which screens incoming calls using a voicebot, also highlights the prevalence of automated call answering systems this increase in non human call responses makes amd crucial for efficiently managing outbound communications and maximizing agent productivity what are the key benefits of using ameyo amd? ameyo amd offers several benefits, including improved agent productivity by eliminating time spent on voicemails and assistants, and an improved agent experience by reducing frustration in outbound calling processes it also leads to increased lead coverage by automatically handling machine attended calls and reduces the overall cost of operations by optimizing agent utilization furthermore, ameyo amd can be optimized to specific business requirements with configurable sensitivity and customizable workflows it is available as a default feature in both 4 x and 6 x versions and is language agnostic, as it detects based on silence, pitch, tonal analysis, and rate of speech rather than spoken words how can ameyo answering machine detection be used? to use ameyo amd, you need to contact your customer success manager (csm) to activate the license once activated, you can navigate to your outbound campaign settings and enable amd after activation, amd will be applied to all automated calls dialed from that campaign, and detailed reports on the outcomes will be available the default behavior is to disconnect the call if a voicemail, digital assistant, or voicebot is detected what customization options are available with ameyo amd? ameyo offers several customization options for amd as add ons that can be enabled for each individual campaign these include different workflows such as the default disconnect, leaving a voicemail, connecting to an agent, or providing manual dial support these workflows can be combined with different types of dialing (automated or manual/click to dial) the benefits and operating costs associated with each customization also vary, allowing businesses to tailor the amd behavior to their specific needs and objectives for detailed customization options and pricing, you need to reach out to your csm what should i do to start using ameyo answering machine detection? to start using ameyo answering machine detection and improve the returns of your outbound processes, you should immediately reach out to your customer success manager (csm) they will assist you in enabling the default amd flow this will allow you to begin benefiting from reduced operational costs and improved agent productivity right away